Swissotel Sydney

Five stars, wouldn't change a thing. Stayed here for a few days, location potentially the best in Sydney. Incredible room service menu, not extensive but something for everyone. Overall just felt luxurious and hospitality was incredible. Hotel bar slaps too.

Check-in at the hotel was seamless, with beautifully designed and impeccably clean rooms. The bedding was exceptionally comfortable, and the soundproofing ensured a peaceful stay. Everything you could need was right at your doorstep—delicious restaurants, vibrant bars, and easy access to the tram for getting around the city.

Our stay would have been significantly better if the staff hadn’t been so rude and entitled. We arrived at 2pm and were told by lobby staff that early check-in would be available. However, when we tried to check in, we were informed the room wasn’t ready. We ended up waiting until after 4pm, despite staff being fully aware that my sister—who is heavily pregnant and unwell—needed to rest before an event we had at 5pm. No apology was offered, and the only “compensation” was a single drink card—which is of no use to a pregnant guest. Once we finally got into the room, the issues continued: • The quilt was too small for the bed. • The fridge didn’t work properly and lacked a freezer, leading to a significant amount of food being wasted. • The heating wasn’t functioning and required maintenance to fix it—late in the evening. The following day, we returned to find cleaners had accidentally broken a bathroom mirror. Maintenance was called again, resulting in loud drilling and disruption—not the relaxing experience we’d hoped for. While the room issues could have been tolerated, the complete lack of empathy or kindness from staff made it far worse. Their attitude was dismissive and unprofessional, as though they thought they were above the guests. Sadly, we won’t be returning—purely due to how poorly we were treated by staff.