Tahiti Resort

Good location hotel with clean and comfortable bed. The size of the twin bed is big, and the air cond is cold (it is Phu Quoc style that the air cond is slow in making the room cold but once it is cold, it is super cold. Good location as it is within 5 to 10 mins walk to the beach, to the restaurant and massage shop around the hotel. Definitely is located within city centre of Phu Quoc.

Really one of the worst hotel experiences i had in vietnam so far. Our room was not done when we arrived - which would not have been a problem of we had been simply told to wait a few moments longer. Instead we were sent up to the room with the housekeeping staff still inside haphazardly cleaning and in the process leaving some cleaning products behind. Once we were in the room they proceeded to ring the bell more than 5 times to come in and replace arbitrary items, hot glueing something, etc. Once settled we found out that our toilet was not working properly. After bringing it up with staff we were told to switch rooms, which we did on the next day. In the original room you could hear every single sound the neighbors were making. The new room was a bit better. Unfortunately the new room was ant infested, as is the rest of the hotel - especially the dining room. There were ants crawling over the buffet. The buffet did not have anything vegan and barely any veggie options, bit we got accommodated after asking for an alternative. In the new room i again got interrupted by housekeeping - while changing and without them ringing the doorbell. They just came into the room. All in all it was not a pleasant stay and i would advise against a visit.

The hotel checked me into a completely different room type than what I originally booked. I booked the Tahiti Resort pool view room they tried to put me in the Tahiti Hotel which is a separate building and rooms are cheaper there. After insisting for over 1 hour they eventually agreed to check me into the room that I originally booked at the Tahiti Resort. At 18:05 and I was finally assigned to the correct room type that I booked. Upon careful reading of reviews online for both hotels it seems this frequently occurs. I was even told upon check in that I had an ‘upgrade’ from pool view to sea view when in fact I was being checked into a smaller, dirtier, lower quality room at their sister property that has a different nightly rate than what I paid for. Also when we first checked into the incorrect room before we realized we were in the wrong place two cleaners came into the room unannounced to change the bedding. We had been only in the room less than 5 minutes when this happened and had not registered any complaint at that point. So we were checked into a room where the bedding hadn’t even been changed before we entered not to mention this first room had a very strong stench of smoke. There was no attempt at so much as an apology let alone any other attempt to improve the situation. From reading reviews online it seems we are one of the ‘luckier’ ones in the sense that at least our booking wasn’t completely cancelled upon arrival to the accommodation. I wanted to leave the hotel but they refused to give me a refund before I checked in and accommodation options were extremely limited due to the Lunar new year celebrations with most places already fully booked. Do not book this hotel or any from the Tahiti brand if you don’t want to ruin your holiday.