Taj Wellington Mews Luxury Residences

Taj never disappoints you! The warm welcome , true hospitality, welcome surprises and best but not the least farewell gestures are truly amazing and way beyond expectations!!! “Please do not fall for fake bad reviews!” The place is worth visiting! Will always be on Top recommendations⭐️

Our 2nd time here and what makes it special is the staff - every one from the restaurant teams to the front desk , from house keeping to the guards - always smiling and warm and eager to help and make ur life better even if it’s for that single moment. We have 2 special needs kids and felt super loved and cared for .. I don’t think we will ever live anywhere else when we visit Mumbai. Kudos to the GM to build and train such a team..

I’ve been staying at the Taj Wellington Mews for an extended period and initially looked forward to the experience, especially given the hotel’s reputation. While the staff have consistently been kind, polite, and eager to help, my overall experience with the room conditions and the way issues were handled by management has been frustrating and disappointing. The air-conditioning in the living room was malfunctioning from early on. Despite numerous visits from the engineering team, the issue remained unresolved for over a month. It eventually required ceiling work, which forced me to vacate my room on extremely short notice—with less than 12 hours to pack and move into a temporary room before work the next morning. The room also suffered from water leakage during heavy rain due to poorly sealed windows. Other ongoing problems included an unstable dishwasher, frequent internet disconnections, and cockroaches spotted in the room on two separate occasions. Despite repeated and reasonable requests for a permanent room change, no alternative was offered for several weeks. When I was eventually informed via message that I would be moved to an “equivalent or better accommodation,” I was later told this had been a typing error and that I would need to return to my original room. This also happened on short notice—right after I had returned from work—without clear communication. That same evening, I learned that my temporary room had already been promised to another guest, which explained the urgency with which I was being asked to vacate. This created unnecessary pressure on both myself and the other guest and led to a very uncomfortable situation. After a long and ultimately unproductive discussion with the management team, I moved back into my original room the following day—only to discover that not all previously reported issues had been resolved. While the service staff have remained consistently courteous, the overall handling of these problems—especially for a long-term guest—did not meet the standards one expects from a hotel under the Taj brand. The lack of communication and accountability from management left a lasting impression of poor guest care. To be clear: the service staff are lovely and well-intentioned. But the way room issues and guest concerns are managed is inefficient and poorly coordinated. For short-term stays, this may not be as noticeable—but for long-term guests, it makes a significant difference. Until there is a stronger level of accountability from the management team, I unfortunately cannot recommend this hotel to colleagues or friends seeking long-term accommodations in Mumbai.