TAN Resorts Marina Cap Cana All Inclusive

Let me just say the workers are phenomenal. This review is not a reflection of the locals who work this hotel. The room was very spacious, but it clearly the “ you don’t deserve our best because you got it on discount room”. The AC control panel was broken, the door had two key entry locks. You could tell the room was worn from the mirrors in the bathroom, bedside tables, the stove and base boards. They don’t even have pictures in the picture frames. We didn’t make a fuss of this since we figured we wouldn’t do more than sleep in the room, but it’s Seaweed season so we couldn’t do the beach. All the water sports activities we booked were refunded from all the smelly seaweed. You can really smell it in the morning. It’s like going by a water treatment planet. They mentioned it was an all inclusive resort, but failed to mention the restaurants outside of the lobby/ buffet, pool side bar and one other building were not included in that. Honestly the food at the buffet was far better than the food at the restaurants. They staff do their best to entertain and engage you. They are such bright and friendly people and I do hope they are compensated well. However this location leaves a lot to be desired in regards to entertainment. However, it’s a safe space as it is guarded 24/7. It’s easy to walk around or drive golf carts around which was a plus ( our little form of entertainment). I would say this is more of a relaxation type space not for the adventurous type or young couples who want to dance etc. Im not saying don’t visit just don’t have high expectations and please take cash to tip the waiters, bartenders and cleaning lady. I will visit the DR again for a better experience in the future just not Sports Illustrated. Please also note they have a cute little boutique hotel located on the Cap Cana location as well near the restaurants. It’s absolutely gorgeous; it’s called hotel casa don luis cap Cana. It’s probably expensive since it’s a boutique hotel but if you’re into that and don’t mind the really quiet atmosphere of this location in general then this may be for you too. I added photos as well so you can see for yourselves that I’m not making this up. Hopefully they upload clearly.

To start, we loved the pools and The Italian restaurant. The buffet could’ve been better It was still OK, but the Italian restaurant was our favorite for sure. This wasn’t your typical all inclusive resort but reading the websites with certain amenities listed and the reviews we knew that going into it. Probably wouldn’t stay here again because of that factor. Customer service could’ve been a little better for the price we paid. Left a personal sentimental item at the resort and called a day after checking out. Called the resort asking if I could pay for shipping to ship the item back to me here in the states. Not like we called extremely late from when we checked out of the property. We got transferred a few times, first lady we spoke to said that would be no problem. The last person we spoke to said there’s no way that they would be able to do that and there was no explanation. Not sure if this is because sports illustrated is not a big resort company like for example ibreostar or majestic or secrets that would have more of a policy in place for something like this, but for the price we paid I expected this mistake should be easily resolved and now because of that, I will never see that item again

I stayed at Sports Illustrated Resort Cap Cana and found the experience to be pretty disappointing overall. Check-in took nearly three hours past the scheduled time because we were charged extra for a 14-year-old (considered an adult, which wasn’t made clear). Even after sorting that out, our room wasn’t ready, and we didn’t receive wristbands for the all-inclusive access at check-in. The beach was unusable due to seaweed, and the shuttle to get there wasn’t reliable. Uber rides were about $5 and much more convenient. The beach club service didn’t begin until after 11am, even though it opened at 10. No one came to greet us or take our order, so we eventually left. The buffet food was just okay—not bad, but nothing memorable—and the hostess at the buffet was unpleasant on several occasions. Most of the staff speak Spanish, so if you know a little, it’ll definitely help your stay.