Tata Tulum Adults Only

Just arrived back home after staying at Tata for a week. The hotel staff were excellent. They treated my wife and I like a king and queen. The room was spacious. The included breakfast menu was excellent and the bar was open till 1a.m. you could definitely tell the staff puts a lot of effort in maintaining the property. The sand was always raked. The seaweed that washed up on to the beach was scooped up and hauled away. I would definitely recommend Tata as a plane to stay.

We visited this beachclub/restaurant because it was directly next to the hotel we stayed at and we loved the atmosphere it has from outside. And as we came there we just experienced one of the best days we had in Tulum so far. The cocktails are amazing and show a new experience of flavors. The smoothies were cool, fresh and extremely delicious and all the food we had was just great! We enjoyed the waiter preparing the guacamole directly at our table, the burger was great and also the pulpo was more than delicious! The waiters were one of the friendliest ever and they always gave us a smile and good recommendations! For a nice beach day Tata is a MUST!

On our second night at Tata Tulum, we had a large sum of cash (US dollars/pesos), stolen from the safe in our room. The safe is in an obscure location in the room and our cash was absolutely locked in and “secured” before leaving the hotel for the evening. The next morning all of our cash was gone. Unfortunately, this leads me to believe that a hotel employee stole the money. We reported the incident to management, who was not very accomodating- insisting that the money could not have been stolen from the safe. There is a sign in the room stating the hotel is responsible for items stolen from the safe, but apparently not! We had the hotel booked for two additional nights but after this event, we no longer felt safe staying here. What good is a beach to lay on if you can’t relax, knowing your items and belongings are secure? When we told the manager and asked for a refund for the 2 nights we were cancelling, she was hesitant to let us cancel and offered us a credit for a future hotel stay- continuing to insist the money could not have been stolen, implying we had somehow managed to lose it. Tata Tulum took zero responsibility for keeping their hotel guests safe and providing support during a difficult situation, and did not stand by their promise of protecting items placed in the safe. So needless to say, no I would not recommend this hotel.