Terra Boutique Hotel

Spent 8 nights here. Staff is wonderful, very helpful. Always smiling. The room was the perfect size. I did use the pool which has a nice view. But the windy weather made it pretty cool. It is a great area for food and close to the beach. Will stay here again. Thank you for making my stay a fabulous one! Anna-Lynne

Terrible experience at Helios Boutique Hotel, Da Nang - do not recommend. When we checked in, the kettle was broken, the room phone was just for decoration - no wire, no signal. The shower didn’t drain properly, and all the water spilled onto the bathroom floor. We also asked for an iron, but were told there’s none in the hotel. Despite all this, we stayed silent and tried to be patient. But this morning at 5 AM, our room was completely flooded. All our clothes and bags were soaked. It was a disaster. The staff was rude and unhelpful, didn’t try to fix anything - instead, they argued with us. I asked for the contact of the owner or manager so they’d know what kind of problems their guests are facing, but they refused to give it. Absolutely unprofessional and careless service. This hotel is a mistake. Never coming back.

Unfortunately, our stay at this hotel was disappointing. The rooftop terrace and the pool were under renovation, but this was not mentioned anywhere beforehand. Starting at 7 AM every morning, we had to endure loud drilling that lasted all day and was clearly audible in our room, making it impossible to rest. When we tried to address the issue at the front desk, we were told that the manager was unavailable. However, when I went to the office myself, I found the manager, who initially pretended to be a hotel guest to avoid the conversation. I had to insist multiple times before we could even begin discussing the problem. Eventually, after more back and forth, a third person stepped in and helped resolve the issue (got 50% off). Shockingly, we were then asked not to mention this situation online. I find that completely unacceptable. Instead of being transparent, the hotel seems to be actively trying to hide the situation. I cannot recommend this hotel.