The Aberdeen Altens Hotel

Had an overnight deal with bed, breakfast & Deacon Blue tickets for the Tall ships. Staff were welcoming & knowledgeable re parking, buses etc. Got booked straight into spa on the Fri night & Sat am. Pool, jacuzzi, steam room & sauna. Breakfast had a great choice, loved the pancake machine.

Was easy to find with Google maps. Nearby shops and places to eat was within reach of the hotel, few minutes by car. Room was big and spacious, clean and had everything you needed. Beds were not very comfortable. The coffee machine in the room could not be used as there was no water to fill the tank and I was not using bathroom water. The bathroom could do with a fan for steam as the condensation is bad. The shower was excellent though. Reception staff friendly. The bar staff were rude, not welcoming, no friendly face and no politeness. Leisure club staff friendly, the lockers unfortunately are stressful you either can lock them with a code or not get them open maybe keys would be better option. The changing room smelled so bad and wood was rottening away. I think some upgrades are needed but was happy with the location.

Disappointing Experience – Would Not Recommend I stayed here during the first week of August, and unfortunately, the experience was extremely disappointing from start to finish. First, the address provided was incorrect, and Apple Maps took us to the wrong location. After a 5-hour journey, we found the contact number we had was switched off, leaving us completely stranded. The room was small, which we could overlook, but what we couldn’t ignore was the presence of bugs—one in the room and another in the bathroom. Cleanliness clearly wasn’t a priority. The staff were unfriendly, especially when we tried to book the swimming pool. We chose this hotel specifically for that amenity, but were repeatedly told it was "fully booked" every time we asked, despite trying on different days and times. What was most disheartening was the lack of warmth or inclusivity from both staff and some guests. As people of colour, it was disappointing and honestly surprising to feel this level of discomfort in 2025. Overall, this was one of the worst hotel experiences I’ve had. Poor communication, lack of hospitality, and an unfriendly environment made it a stay I wouldn’t recommend to anyone.