The Atrium Hotel

Realistic Experience During my last moments in Frankfurt, since my ticket was delayed, I had to quickly book a hotel. First of all, I’m really thankful for the Agoda app—it makes searching with filters so easy and offers great deals. This hotel was one of their recommendations. It was about a 7-minute walk from the train station, and even though it was late at night, I walked there. I asked around about safety, and apparently, it’s not recommended to walk around that area after midnight. But I absolutely loved the location—it gave me easy access to everywhere and everything was nearby. My room was so clean, spacious, and nice. There was even a welcoming package. I honestly think everything was perfect. I didn’t have time to interact much with the staff, but even with the limited contact, they were very helpful and kind. I was satisfied with everything, and if I go to Frankfurt again, I’ll definitely choose this place. Oh, and their prices are amazing! The only downside was that I could hear noise coming from the neighboring room. There was a locked door connecting the two rooms, and I really wish there had been a wall instead of a door—it would have made things much better.

I would like to share my experience with this hotel I've booked it online The room was modest There were hair on the ground, but it was OK. The air conditioning in the hotel is not working, but they offered us a fan and free cold water all the time and if we don't like we can refund, but actually we are prefer to stay because it's so central and they were really nice to us. I would recommend it for a short stay

Avoid at all costs!! Prior to the stay we attempted multiple times to call and no answer. I attempted to contact via email many times and never once received any sign of life. Upon arrival we were told that there was no air conditioning and they were fixing it, but it was never resolved for the whole of our stay, despite us having paid for it. The heat in the room was unbearable, as we were in Frankfurt during a heatwave where the weather was reaching 39 degrees. It was impossible to sleep or relax in the rooms without feeling ill from the heat. In addition to this the fridge in the room, that was advertised, was broken. In an attempt to cool down we tried to run a cold bath, but the plug in the bath was uneven and water would run down the drain no matter what was done. The only compensation given for the inconveniences throughout our stay was 2 free 500ml water bottles. This entire experience left us feeling scammed out of the money we paid, most of what was advertised we never received, we never got a genuine apology for the poor conditions and we would highly recommend that you avoid the Atrium in Frankfurt at all costs.