The Avenue Plaza Hotel

Stayed 2 nights in the Executive Suite,excellent large and well equipped. Had couple minor issues which staff were happy to correct immediately. Joana on front desk was very professional and welcoming. Ariena made absolutely sure we were happy and comfortable with our stay at all times. Great pool with a magnificent gym! Will definitely stay again.

Since our last stay, we have noticed the improvements and can see the courtyard will be lovely when finished. The new local dishes and coffee added to the breakfast buffet are amazing. The staff are always welcoming, helpful, and accommodating. They aim to meet any special requests with prompt and happy service. In 2023, we extended our stay and switched rooms no problem. The rooms are all clean and well appointed. The location is also a comfortable walk to many other good dining choices. Thank you for making our stays enjoyable and relaxing.

Frustrated and Disappointed – Food Service at Our Wedding We held our wedding reception at The Avenue Plaza Hotel on July 26, 2025, and unfortunately, we had a very disappointing experience with the food service. We paid for 100 guests, but only around 70 guests actually attended. To make sure the food didn’t go to waste, we included 19 of our suppliers (photographers, videographers, etc.) in the meal count and instructed the attendants accordingly. Despite having fewer people than paid for, some of our guests told us there was no food left. I checked the buffet myself and confirmed it — all the food was already gone early in the program. When I asked the staff, they simply blamed the suppliers for eating too, even though they were clearly included in the final count. This excuse was unacceptable, especially from a 4-star hotel. It was embarrassing for us as hosts and deeply frustrating to see our guests go hungry on a day that was supposed to be joyful and memorable. I emailed management to raise this concern, but received no response. We expected better service, professionalism, and accountability. Sadly, we were left disappointed by both the experience and the lack of follow-up. I hope other couples consider this before booking their event here. — Rissel Anastacio