The Beach Hotel

I liked being here. Clean, neat, and organized. I had a small issue with hot water on the first morning of my stay. However, this was resolved quickly and efficiently. However, I am not the first to have experienced this problem, based on other reviews on Booking.com, which I only saw sometime after our stay at this hotel. All staff were generally professional and helpful. There was fair attention to detail in most things. I appreciated the manner in which rooms were cleaned during our breakfast session so that one could be free to remain in the room if one wished to do so. Towel changes daily. The check-in and check out process were easy, and an on the go breakfast snack was available even though we checked out before 6 am. The location was ideal, right across the beach, and next to the Boardwalk Mall. What I did not like was having the same breakfast every day. Being vegetarian, my choice from the warm food section was: Day 1: Baked beans, mushrooms, potatoes (all placed next to meat options) Day 2: Mushrooms only ( placed next to some meat sausages) Day 3: Mushrooms only (placed adjacent to fish) Day 4: Baked beans & Mushrooms. (Both placed next to fish and/or sausage) This is a time when people follow very varied diets, and the options, and layout for especially the hot foods, leaves a lot to be desired. As there was always possibility for the wrong spoons to be used in the wrong food, since the spoons for meat and vegetable foods were right next to each other. I would strongly recommend that the breakfast team re-think their plan in terms of how foods are laid out so that vegetarians and vegans can be catered to as well. And how about more protein options for vegetarians?For the price paid, our food options were quite limited for the "complimentary" breakfast, which by the way, is definitely paid for by us. Also, there are no smart tvs (as per that found in my room) -- not the best channels for a holiday, and no option to sign into Netflix or Prime as the TV is old style. The tea station in room also left a lot to be desired. Only 2 milk pods per day per 2 people. Otherwise, I had a decent enough stay. We will probably visit again in future to see if they are serious about improving their services. For those who have a vegan/vegetarian/Halaal diet, best to enquire before booking to see if they are able to provide for your diet. It makes no sense to pay for a complimentary breakfast that does not allow you to actually eat what you have already clearly paid for.

I recently had the pleasure of staying at the beach hotel in PE. My room was comfortable with breathtaking views. Considering the fact that the hotel has been around for over a century, it is well maintained. The food at the Verandah restaurant was amazing. Location is key and this hotel hits the nail on the head for their spectacular location. Overall, amazing hotel, worth the stay.

My mother is 70 years old, walks with a cane and is due to have knee replacements in 2 weeks time. We have just arrived at the hotel and found only 2 people and a manager on duty who was nowhere to be seen. We arrived at reception after climbing a dlight of stairs. They do not even have a ramp for for people with ambulatory problems to get to reception. Upon arriving at reception we waited neigh on 20 minutes for them to assist us only to provide us with rooms upstairs and they do not even have a lift. After seeing my mother struggle with a cane to get to reception they do not even offer to change her room to a ground floor room until I insisted. This then took an additional 15 minutes. As I was carrying my own bag and now going upstairs and she to her hard won ground floor room, there was no one to help with her bags. After complaining about the shocking service to the finally arrived manager he just looks at me like a deer in spot lights. Eventually he offered to assist my mother with her luggage. 1 hour in this hotel, 16 more before heading back out onto the road and already regretting the choice. Unfortunately payment was made before we arrived and as it is already late we have decided to stay.