The Berkeley

During my recent stay, Daniela at the front desk provided a level of service that far exceeded my expectations and truly elevated my experience. I encountered an unexpected wardrobe malfunction as I was preparing to leave for a formal gala we had traveled from the U.S. to attend— the zipper of my gown broke completely. In a moment of panic, I called the front desk to inquire if a seamstress might be available. Unfortunately, it was after hours, and the seamstress had already left for the day. However, Daniela, who answered my call, went out of her way to assist me personally. Although she modestly mentioned having only minimal sewing experience, she immediately came to our room with sewing tools in hand. She took the dress downstairs, managed to repair the broken zipper herself, and returned with the gown—literally sewing me into it to ensure I could attend the event. Her calm, professional, and compassionate demeanor turned what could have been a ruined evening into a memorable and positive experience. As someone who works in the hospitality industry and has traveled extensively, I was genuinely moved by Daniela’s dedication. She not only solved an urgent issue with grace and creativity, but also followed up the next day to check in and ensure everything went smoothly at the gala—despite it being an off-property event. Daniela demonstrated a rare level of attentiveness, kindness, and above-and-beyond service that truly sets a standard. She is a tremendous asset to your team and an embodiment of hospitality at its finest.

Last December, during the winter, I visited The Berkeley Hotel. After a walk through cold London and some fun at Hyde Park Winter Wonderland, a visit to the Surrenne pool and steam room was just perfect. Thank you! Big thanks to all the staff!

Review of Blue Bar – Saturday, 22nd We decided to have a drink at Blue Bar before our dinner at La Mome, drawn in by its charming and cosy ambience. Unfortunately, the experience fell below expectations. A large group was seated behind us, celebrating an occasion, and they were extremely loud—so much so that we struggled to have a conversation. While we fully understood that celebrations can be lively, what made the experience disappointing was the attitude of the staff when we raised the issue. We politely asked our server if it was possible to move to the quieter section of the bar. Her response was that the area was closed. When we mentioned that we had seen it open just 10 minutes prior, she explained that they had to close it due to a staffing shortage. While she remained polite, there was no effort to show hospitality, flexibility, or a willingness to accommodate us. The message was clear: this is how it is and nothing can be done. We finished our drinks and decided to leave, as it didn’t feel like there was any effort to enhance our experience. While we understand limitations like staffing shortages, a more hospitable approach would have made a difference. Thankfully, our experience at La Mome was excellent and made up for the underwhelming start to our evening.