The Black Horse Inn
Maidstone · United Kingdom · Pilgrims Way Thurnham Nr Maidstone
About The Black Horse Inn — Luxury Boutique Hotel in Maidstone
The Black Horse Inn is an exceptional 4-star hotel in Maidstone, United Kingdom. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
5 stars aren't nearly enough. 2 nights not enough. Superlative food service -food and atmosphere. Relax - enjoy , perfect base for sightseeing. Great variety of comfy accommodation. Can't stay longer - Can't get back soon enough. John (the owner ) has been lucky enough to surround himself with an excellent team headed up by Macalla. The whole crew are superb and this has been one of the highlights of our trip to the UK. Thank you .
Bedroom was spacious with a very comfortable bed. They need to re-think cleaning products as although I was very happy with cleanliness of the room it had a extremely strong smell of bleach and had to ventilate room before we slept with the kids. Bedroom doors also need labelling as we had sombody try and get in at 1am. Bar was lovely, great decor and great layout. Food was delicious. Staff in both the bar and hotel were well organised and friendly. Kids loved the cat, Bill and Dog, Jack. The beer garden is massive and well thought out. Overall happy with our stay and would definitely look at booking again
Whilst the location is great for a stay before heading to Folkestone and France, and the staff were friendly and welcoming, we were quite disappointed with our overnight stay. The pillows were thin as were the curtains and so we didn’t sleep well. The service in the restaurant for evening meal and breakfast was quite slow- took over an hour to be served our evening meal. They also didn’t make clear the fish meal from the specials board didn’t come with any vegetables so we only got fish and potatoes, as we hadn’t ordered any sides. At breakfast as we had our dog we had to sit in the upstairs restaurant but the buffet was downstairs so you had to carry what you wanted upstairs. Yet in the evening dogs were downstairs. It felt like we paid over what our experience was.