The Broughton Hotel by Greene King Inns

From the moment we walked into The Broughton we were made to feel completely at home. The atmosphere was warm and inviting, but what really stood out was the exceptional customer service. The staff greeted us with genuine smiles and were incredibly attentive without being overbearing. Our servers Paula and Jo were knowledgeable about the menu and made fantastic recommendations, even going out of her way to check with the kitchen about a dietary request. They made us feel like regulars, even though it was our first visit. Drinks arrived quickly, the food was hot and delicious, and every interaction with the team felt thoughtful and personal. At one point, a member of our group accidentally knocked over a drink, and within seconds, it was cleaned up and replaced without fuss or charge. That kind of care and responsiveness is rare and really appreciated. It’s clear that the staff here take pride in what they do, and it made all the difference to our visit . We’ll definitely be coming back—and bringing friends. If you’re looking for a pub that goes the extra mile for its guests, The Broughton it Is

Room No:32. Twin Room. Lovely comfortable beds lovely white bed lining. Good lovely soft towels. Fan ironing board & iron plus hairdryer. Tea n Coffee ☕ facilities [kenco coffee n Yorkshire tea] Bathroom is old style colour suite with detachable shower. Toilet has a bad flush. But all was very clean n fresh.

Stayed here as a pitstop after a concert in London. Arrived well after 11pm but was helpfully informed over a booking.com message that my key card would be left in an envelope at reception - and that it was, after I found the hotel entrance in the dark. Easy and much appreciated. The rooms are slightly outdated and there are a couple spots of dirt such as on the ceilings, but overall very clean and well maintained, nothing broken like you often get in brand new chain hotel rooms! The bed was comfortable and a fan was included in the wardrobe, which was much appreciated as I enjoy the noise, and it was a reasonably warm night. Great value for the £37 I paid for the night.