The Capital Hotel Apartments & Townhouse Small Luxury Hotels of The World

I stayed four nights and then booked an extra day the following week prior to leaving London because I had such a wonderful experience. Every single person during my weeklong stay was warm and friendly, yet efficient and professional. The staff is absolutely customer- centric! No doubt trained to drop everything to be accommodating and attentive. They were each 11 out of 10. I peeked into the restaurant at 9:45 pm and asked is there any food available. “ Anything you would like Madam.” The chef prepared me the most divine fish and chips of my life. (Little did I realize I was in a Michelin restaurant. I knew it -after my first bite!;) Location Location Location & value for your money. I will stay here every time I travel to London.

I had an amazing stay at the hotel and everything exceeded my expectations. The room was spotless, the service was top-notch, and the atmosphere was warm and welcoming. A very special thank you to Stella Bogdan – she truly made my experience unforgettable. Her professionalism, kindness, and attention to detail were outstanding. She went above and beyond to ensure that I felt comfortable and well taken care of. People like her are what make a place feel like home. I highly recommend this hotel and I’ll definitely be coming back. Thank you again, Stella, for your exceptional service!

We stayed at this hotel in a July. The location is 5 stars but service and room are an 1. Unfortunately the AC in one of our rooms did not work despite them trying to fix it. On one occasion we returned to our hotel and it was 27.5C and sweltering hot. They told us they had fixed it earlier in the day. They came to work on it again and got it working for a short period of time before it cut out again. It was very hot in London that week to have no AC. The front desk manager was less than helpful. I asked for a new room please. She told me they were full and I was welcome to check out. No offer for assistance. The hotel manager Alejandro did try and help and eventually found a room for us but they then said they fixed the AC. That was short lived and it broke again shortly after and we still had 2 days of no AC. Additionally the mini fridges exudes heat in their small cabinet. The things sitting in the safe above that fridge were warm when removed from the safe. Overall, a very disappointing stay and lack of service. No where close to a 5 star hotel and certainly not worth their prices. So disappointing.