The Celtic Manor Resort

We stayed here for one night, and we really enjoyed it. The check-in process was smooth, and the staff were friendly and welcoming. The room was lovely, clean and spacious and had lots of amenities. The spa and pool facilities were fantastic. I felt very relaxed and rejuvenated. The shuttle bus runs frequently and picks you up from the main entrance, and it takes you to the restaurant and Dylan’s Health Club. The buffet breakfast was lovely, and there was a lot of selection. The food at the restaurant was amazing. You have to pay for parking before you leave the resort. This is such a lovely hotel, and there are plenty of activities to do. The grounds are beautiful. I had a really relaxing time here. I’d highly recommend staying at this resort.

We recently stayed at the Celtic Manor in Newport with a group of friends to celebrate a ruby wedding anniversary. As regular guests, we usually choose the Signature rooms on the sixth floor for their added comfort and attention to detail. On this occasion, however, we felt that some of the finer touches we’ve come to expect from a five-star experience were missing. Items such as pens and notepads, in-room brochures with restaurant times, and activity information were noticeably absent. While not critical, these small details do enhance the overall guest experience and are usually standard in a hotel of this calibre. Additionally, we felt that the service from some members of the waiting staff could have been warmer. A welcoming attitude and a smile go a long way in making guests feel appreciated. That said, the setting remains beautiful, and we always enjoy our time at the resort. We hope to see these small touches return on our next visit.

Generally a lovely resort and a positive experience, but most definitely there are areas that can be improved considering it’s a 5 star resort. The staff are accommodating when it is possible, and allowed earlier check in. Love the concierge shuttle buses to golf academy. Location was great, but as with all other reviews overnight parking was not reasonable, I did expect the to pay the parking charge but could be either free or reduced rate for customers staying overnight. Pool was good, good booking process and friendly staff at reception, pool and activities area. Pool set up was great with steam and sauna. Some of the activities are overpriced. However the instructors were friendly and customer focused. I like the activity area with some complimentary games for guests to-keep kids entertained. We had breakfast, good buffet selection and friendly and attentive staff. The areas that be improved are; Provide bottles of water in rooms, small things go a long way. Snacks and drinks are very expensive, a small bottle of water for £3.10, a small bottle of soft drink at £3.50. Incredibly pricey. Remove the guest over night parking or offer reduced rates for guests.