The Charmant Hotel

This old iconic hotel was fabulous! From the late 1800’s, it still has the original old brick and wood floors, it’s just such a beautiful and quaint hotel. Rooms are amazing and so comfortable for our 2-night stay. Every staff member was so friendly and helpful to make our stay so comfortable. The rooftop bar was so fun and the inside bar was perfect for happy hour. Conveniently located downtown and near the river where you can take a walk and watch the river traffic. Would totally recommend this place for your stay.

My husband booked a night in this hotel since he had business in Lacrosse & asked me to join him. I have to say, I was blown away by the hotel, staff/service, restaurant & rooftop bar. The location was perfect, close to the river, trails, gardens, & downtown. Tiffany checked us in & she was awesome! She told us about the history of the hotel & where to go & what to do. There was live music that day in the park on the waterfront. Went to the rooftop bar & had some great libations & apps. The restaurant had delicious food & great service. The room, even though somewhat small, was very well appointed had a fantastic shower & A/C, and a very comfy bed & pillows. I was so impressed with the hotel & the area, I can”t wait to come back for a long weekend!

I was really disappointed with my visit, especially given how nice the restaurant appears. I ordered a BLT, which turned out to be nothing but cold, greasy bacon slapped on bread—definitely not what I expected. I asked for dry toast to salvage it, but it was never brought out. Our server, who was also the bartender, seemed more focused on wrapping things up than providing any actual service. He asked if he could close us out early and then disappeared entirely. For a place that looks upscale, the food and service were shockingly poor. I won’t be returning.