The Chiang Mai Riverside

My partner and I spent one night at the Riverside. Kwan, who seemed to be everywhere all at once whenever you needed her! provided excellent service. The staff were very helpful in planning our activities, including transfer to sister hotel for massage and onwards to airport. The room itself is spotlessly clean, large, spacious and a comfy bed. Breakfast is ordered on arrival for the next day, all which can be ordered for room service. The staff all speak great English.

I loved my 5 day stay at Chiang Mai Riverside Hotel. The staff is beyond excellent, they went above and beyond to make my stay memorable. The breakfast was good and I only had dinner one time in their restaurant but it was in the top 2 of meals I had in all of Thailand. If I get the chance to go back to Chiang Mai, I would 100% stay at this hotel again. Room was great, only constructive criticism I can mention is that the bathroom was too dark.

Experience at Chiang Mai Riverside I stayed at the Chiang Mai Riverside hotel, which claimed to be 5-star but didn't feel like it. Here's what went wrong No buffet breakfast, I had to ask them to prepare breakfast, but they said I needed to inform them a day in advance. Inconsistent service. When I asked for breakfast for next day prep, they said the kitchen was closed and they were preparing dinner for clients. Dirty pool The swimming pool was not clean due to leaves. Extra charges They charged a lot for drinks from the fridge, so it's better to bring your own. Location, It's far from the city center, and taxis are expensive and time-consuming. River side which is a dirty brown water in the river Not Recommended This hotel is only good for those who want to burn their money. The rooms aren't soundproof, and the noise from outside was disturbing. I wouldn't call it a 5-star hotel at all. Maybe it's better for those who want a quiet, photo-friendly spot, but overall, I'd say it's not worth the price.