The Click Clack Hotel Medellín

A flawless hotel experience. Super friendly staff. Well appointed rooms with great decor. No detail is missed; from the staff uniforms to the atmospheric spaces, to the delicious cuisine (I do wish I didn’t get so confused with the elevators and finding the pool though! No points against as this confusion is on me). We loved the friendly greeting on check in and appreciated the outstanding breakfasts every morning - not only is a buffet on offer, custom meals are also made. Delicious all around. The pool was warm but not too much so and provided a wonderful view in the city of spring. Great cocktails come out of the bar here as well. I would be remiss not to mention the various dining options in-house. Several restaurants exist within the building and are good options for drinks or food. We loved the Mediterranean option in particular. Set amongst the greenery of Medellin and within a delightful neighborhood, this hotel is a great option and one I can recommend for any stay.

My friend and I stayed here for 3 days and we really had a great time. The location is probably the best - very walkable to a lot of good restaurants in the area and safe. The lobby, decor was amazing! Our only feedback which is negative are - 1. The shower area (as the toilet and shower are separated in the room) - wish there were hooks inside which would allow us to hang our clothes/towels inside 2. More lighting in the shower area 3. Door locks on the inside - which a lot of hotels seem to have - we were surprised this one did not. Also, one last thing, our last night they had a big event on the lobby, a fashion show from what we gathered but because of this loud music and vibrations were felt/heard throughout the hotel. It was pretty exciting and obviously a big deal for the hotel esp given its aesthetics but it was very hard for us to sleep that night especially after a long day of touring the city. Overall probably 3.8 to 4/5!!!!

Click Clack? More Like Bait and Switch If you enjoy arriving in a foreign country for your best friend’s wedding only to find out your paid hotel reservation was canceled and handed to someone else, then the Click Clack Hotel in Medellín is your dream destination. We even paid for an extra night in advance so we’d have a room ready the moment we landed — you know, so we could shower, change, and not look like jet-lagged zombies in the wedding photos. But apparently, at Click Clack, a confirmed reservation means nothing. They shrugged, told us there was no room, and offered exactly zero solutions. No help finding another hotel. No alternative room. Not even an apology that sounded remotely sincere. Oh, and the cherry on top? They flat-out refused to refund the money we paid for the room they gave to someone else. That’s right — they keep your cash and your bed. In short: stylish marketing, zero reliability, and customer service that could win awards for indifference. If you like gambling with your travel plans and don’t mind potentially being stranded in a city after a long flight, book here. If you prefer hotels that actually honor their reservations, run — don’t walk — in the opposite direction.