The Cloudveil Autograph Collection

Beautiful hotel in the heart of the mountains! Everything about our stay was incredible. The hotel was spotless, and our room was amazing—spacious, beautifully decorated, with super comfortable beds and coffee right in the room. Each floor had thoughtful touches like snacks, tea, and a water bottle refill station, which we really appreciated. Check-in was a breeze, and every staff member we met was incredibly friendly and welcoming. We had the best concierge, Tati! She was fantastic—she recommended all the best hikes and checked in with us each day when we returned. Thanks to her suggestions, we experienced the most breathtaking views and memorable climbs of our trip. The location couldn’t have been better—right downtown, walking distance to all the shops and restaurants. It’s just a 20-minute drive from the airport and also a short 20-minute drive to all the great hiking spots. Also, The Bistro was hands-down the best restaurant in town—delicious food and incredible atmosphere! The fact that it was conveniently located right downstairs made it even better. If you’re looking for luxury in the mountains, stay here—you won’t regret it!

My husband and I stayed and celebrated at The Cloudveil in Jackson Hole, WY for our upcoming first anniversary this month. The room was extremely cozy with a fireplace that we loved! We had a special card with wine and chocolates waiting for us in our room upon arrival! Everyone at the hotel was extremely friendly and the amenities were excellent. Tati at the concierge desk always went above and beyond each day to help us with recommendations and suggestions on restaurants and general questions we had about the Jackson Hole area. We look forward to going back to Jackson Hole one day and staying again for a wonderful experience at The Cloudveil!

For a very expensive high-end hotel, they are lacking a lot of essentials and friendliness! The concierge who are there to help out of town guests seemed very unhappy and very enthusiastic about their jobs! There were two; the man was pretty good and gave us some good tips! The young blonde girl was unhelpful and very much made me feel like I was bothering her! She was annoyed by my questions and was more concerned on what she was doing on her computer than helping guests! The manager did not seem to care about my complaints regarding lack of warm water in the shower, not being able to turn the thermostat down to a cooler position! He did not follow up on my complaints nor seems to care about trying to accommodate us. Great location, comfortable bed, room size was good. Very mall pool especially for the size of the hotel. The rooms have very little lighting and no exhaust fans in the bathrooms. The valet parking service was very good! Would not recommend especially based on the cost of the hotel!