The Condado Plaza Hotel

My Wife and I stayed here for our wedding anniversary on July 4th before departing on our cruise. Our stay was very nice and the breakfast buffet was amazing! The staff was accommodating and attentive, especially our doorman Cesar was amazing. He not only helped us with our bags, but he gave us ideas on where to eat and gave us all the history of the area. If you get the opportunity to stay, be sure to ask for Cesar you will not be disappointed!

I visited here with my mother two weeks ago. When we arrived in San Juan it was past midnight so it was late when we checked in. The receptionist recommended we switch to the higher eighth floor because the views were better, but we quickly found that all the elevators were broken so we switched back. They must have been trying to give our more accessible room away for a better deal. Then, when we got to our rooms I quickly got under the covers only to find the bed was full of sand and had not been changed. My mom's bed was also full of sand, hair, crumbs, and dirt. No one picked up when we called the receptionist and it was 2am by this point so we ended up sleeping on towels on the bed until morning. In the morning, we informed the front desk who said they would comp our first night and switch us to a different room. When we got to the new room, our key did not work and a custodial worker yelled at us saying we did not have any luggage so we must be trying to break into the room. We returned to the front desk and asked if they could just clean our room and we would stay. Later, we found that they only comped the first night's resort fee, which is only about $30. Overall, location is good but the service is terrible. Rooms are dirty, elevators broke down more than they were functional, and its overpriced for what you get. I personally will not be returning.

Believe everyone in the reviews telling you there’s mold here. The second we checked in I walked in and could smell it. You can also smell they’re trying to cover up the smell with some kind of air freshener. We checked into our room and when we got in I could smell it even more. Our sheets were dirty and it was obvious that they weren’t changed in between guests which in and of itself is disgusting and unsanitary. The sink in the bathroom was clogged. The door to the balcony didn’t close after we opened it because it had rusted to the point where the screw was loose. When my husband messaged them through the app to report these issues they told us no other rooms were available and opted to send workers to the room to fix our issues. Every single one of them that came were beyond annoyed we were complaining. The housekeeper came in without knocking and apologized because he said nobody had told him there were guests in here. Then he asked us what was wrong with the sheets and my husband told him there was a stain. It was a small stain but you should be changing sheets and pillow cases in-between guests and there would be no stains. It also looked like it could’ve been bodily fluid so that’s beyond just it being dirty. The mattresses are also super hard and uncomfortable. Then the maintenance worker was trying to gaslight us into saying the door could close and my husband had to point out the door jam was loose and he was dismissive and said “oh it just needs to be tightened.” This has been such an unenjoyable vacation my husband picked this hotel because he’s local and stayed here years ago and obviously they’re not investing their money into up keeping the hotel. We paid $1600 to stay in a stinky, dirty hotel. Will be reporting this to Hilton directly with evidence. I have no faith going to the management here will fix anything. Their sister hotel across the street is better. Edited to add picture of the roach we found in our bathroom.