The Cranley

Upon our arrival at the hotel, we were informed by the receptionist rudely that the check-in time had not yet arrived. We kindly requested to leave our suitcase at the hotel until the check-in time. The room provided was of an adequate size. However, the decor and furnishings were outdated and in need of refurbishment. The chairs and sofa were visibly soiled, raising concerns about their cleanliness and potential for bedbugs. The curtains and rug were also in a state of disrepair. The water pressure in the bathroom was satisfactory, but the provision of toiletries was insufficient, with only a single small shampoo provided for two guests. Regarding the breakfast service, despite having paid for it, we encountered several issues. On the first day, we arrived to find that all the food had been consumed. On the second day, breakfast was not available, and we were advised to email the hotel to request a refund for the breakfast. However, despite sending three follow-up emails, we have not received any response. All in all, I never back again and never recommend it to anyone!

The hotel has absolutely no 4-star standard. We refused the first room because the floor had not been vacuumed, the bed linen was dirty and the blankets were crumpled up in the wardrobe. The shower drain was blocked by hair. The 2nd room was cleaner but the toilet flushing was not working reliable, so we got a water bucket as back-up. In the stair railing were missing several sprouds so children could fall through. The carpet on the stairs had holes and tripping hazards. The doorknob was missing on the inside of a fire door in the corridor. The breakfast on offer was so poor that we didn't eat there. Drinking glasses were dirty. In 5 days the room was not even cleaned, towels changed or the wastepaper basket emptied. The staff promised improvements but we have not seen any. Other guests who arrived at the same time as us left the hotel immediately. We will never again go to this hotel.

If there were a negative star I’d put that! The rooms were filthy dirty. One bed had an uncovered duvet folded in half. The other bed had a duvet cover only folded in half. The bathroom was filthy. Only three hand towels were provided for two guests for three nights!!! The carpet was a trip hazard. There was no breakfast although that was included in the price. Don’t stay there. It’s not worth it