The Crown IHCL SeleQtions

It was a wonderful experience for me and my wife to stay for 2 nights. The service and the staff are always smiling and ready to help. The breakfast layout was better than any five star hotel around. Loved it and will go back again. It was my wife’s birthday and they have us a surprise by placing a lovely cake in our room.

The crown hotel is an amazing place to stay. It was comfortable, value for money and spacious. Food is also delicious Highly recommended :) I was welcomed by Ms Yashi - she was humble, courteous and great at her work

I had a fully refundable booking for the 18th of April, with the option to cancel or modify until the 16th. Due to an unexpected change in plans, I tried reaching the hotel on the 16th to shift my dates, but despite repeated attempts, I could not reach via the booking agent. When I finally connected with the team on the 17th and requested a simple deferral by a week, I was told the hotel was sold out. I then requested the reservation be carried forward to a later date next month, but was informed that it’s “against company policy.” The refund window, of course, had now passed. I understand policies exist, but hospitality should also be about accommodating genuine requests, especially when the intention to modify was well within the permitted period. For the price of one night, you’ve lost a loyal customer. I’ve now rebooked at Taj Vivanta, even though it’s less convenient, because I value service and accountability. I sincerely hope the hotel management revisits this approach and considers a resolution. A refund or credit would be the fair thing to do. UPDATE: Got a call and subsequently a reasonable resolution from Mr. Hegde from the hotel team. The communication was prompt and professional. Thanks.