The Crystal Luxury Bay Resort Nusa Dua

The Luxury Hotel is luxurious in fact. The views in and outside the hotel are incredible with lush and raw nature all around. The swimming pools are spacious and well decorated. Breakfast offers a variety of foods that you must find what you would prefer to eat and drink. Last but not least, the staff are the friendliest of all the staff I have ever seen. They are so helpful and kind. There is that guy whose name is Wawan who I really admire for the unique way he treats the hotel clients. I feel bad I wasn't able to take a picture with him.

The hotel looks good despite some places looking old. The rooms are comfortable and look luxurious, the services are good, but could be better in the future. The breakfast on my first night was very good, but the second night kinda lacked variety, All the food was soft and wet foods, could be better combined with dry and fried kind of foods. The pool at the second floor really nice, but much more better at the eight floor. Anyways, The hallway and parking basement needs more light, too dark and a little creepy. The hallway is still better, but the parking basement needs to be fixed so the customers are still comfortable everywhere in this place. Oh also the staff are kind and helpful, i asked for a drink last night at late hour, they are still active and fast response. Overall i am still satisfied here, this hotel will be one of my choices to stay when in bali. Thank you!

I stayed here for 1 night. While I didn't expect a resort experience, I had higher hope for the price that I paid. First of all. You would think the hotel is quite nice. I can see the concept & design were actually decent. But as you start walking around and staying in, you can see it is actually falling apart and poorly maintained. We were greeted with a flooded elevator and a staff telling us it was because a guest just finished swimming and went straight to the elevator. But when I went down a few hours later, it was still as wet as before. Not to mention, the walls inside are also smudged and dirty (i just read here a guest also commented on that. Means they are still not doing anything about it 3 weeks later ) The best part of the hotel is that the bed is big. The room is also spacious. However, you can see a little bit of broken / chipped / rusted details here & there. The bathroom's shower aluminum has become matte due to the built-up stain. The mirror also needs a replacement. The breakfast is not appetizing at all. The loaf of bread is still cold in the middle. The doughnut is hard. It lacks varieties, and taste wise is very bare minimum. The pool also feels dirty. The water looks a bit greenish instead, so I wasn't sure if it's the water or the pool tiles. You have a very nice concept and big potential. Everyone here is saying you need better maintenance. Please do.