The Cube Hotel Birmingham

I've stayed in this hotel way over 20 times for work. It used to be great. The last few times I've been it was been really warm in the corridors and rooms. But it wasn't so bad in winter. I stayed last night and no word of a lie the room must have been over 30'. I called reception because I've had problems with the temp before. The man said the AC is off because the maintenance contractors were working on the system. YAY! I thought. Thinking they were finally fixing it. That turned out not to be the case. The AC was never fixed. Receptionist did send up an additional fan (all rooms already have one so they clearly know it's an issue). However it was just way too hot to sleep. I stay here for work because of the location. But I only slept a couple of hours and wish I stayed at home and did the 3hr drive in the morning for my meeting. It's a shame because the restaurant is generally ok. There's a nice bar and terrace and it's super close to the venue for my monthly meetings. But last night was the last straw. I won't come back now. It was also £150 for one night on a Tuesday. So it's not exactly cheap. Id happily come back when the AC works. But for now, I'm done.

Was not informed at all that the A/C is not working. Absolutely unbreathable in the room. Was treated nice at first & given a different room however it slowly became very difficult to stay in. I was then given attitude by daytime reception staff when asking for a full refund & when trying to explain that i should of been informed at time of check-in that there is not ventilation in any of the rooms - i was cut off and not heard at all and felt very disregarded. Not even a single apology for the bad experience and the fact they refuse to refund the full amount despite having to leave the room at 3am because it was unbearable Not very good experience & could of been handled better.

Upon arrival we were told there was no hot water on our floor and conveniently the engineer had just arrived to take a look at it. They said no contact details were left when booking to inform us which is a lie as they had our email address. We were reassured the hot water would be back the following morning however it was off for the full 2 days of our stay. It was actually a blessing in this case that the aircon was broke as after a freezing cold shoulder you were welcomed by a really hot room! The communication regarding the hot water was none existent. The room card did not work for the full duration of the stay. The room was clean apart from a stray black hair on the bed. The TV was awful. The channels were not showing correctly and the remote was broken. The hotel security staff were also very judgemental. Would not recommend this hotel and would not stay here again which is a shame as the location is ideal.