The D Hotel

I was lucky to stay for the new year weekend. The service in the reception was great the staff couldn't be more helpful. Tha manager in the bar was so professional he runs a tight ship well done. The rooms are spotless only complaint is the wobbly chairs. The food was gorgeous. I can't wait to come back this year for the new year party well done all.

Hotel is used as emergency accommodation for homeless families who they treat appallingly while making a fortune off the state. They enter the units unannounced and search the rooms regularly. One mother had her wrist broken over them not allowing her to use a baby monitor as you'd obviously be able to see what staff were up to entering rooms. Can't trust this place at all.

Hotel told us us they cater to vegans, so I booked a two day stay. This was 3 weeks in advance. On arrival we were told the kitchen had been asked to cater to vegans in advance. Next morning, went to breakfast and we were told that all the chef could offer us a a salad as "everything is cooked in butter." What about the claim the hotel caters to vegans? What about the promises on our arrival the day before? This was like something from 20 years ago, not 2022. On top of that, the room was punishingly warm, and this self-described "luxury hotel" had no air conditioning. They gave us a fan which made noise like a prop plane at take-off. Though it was less noisy than the club/bar downstairs. So we didn't really sleep. Then, to make matters worse, there was no hot water in the mornings to shower. When all these issues were raised at reception, it was met with a shrug and a perfunctory apology. No money back, no efforts to solve the issues with the kitchen, nothing. Then, as a final insult, when they sent me the bill, they addressed me as the wrong gender. This would never usually bother me but after everything else, it seemed like a calculated attempt to insult... Terrible experience.