The David Kempinski Tel Aviv

We chose Kempinski Tel Aviv for a big family reunion, and it exceeded all expectations. Traveling with small children (ours are 2 and 5 years old) can be tricky, but the hotel made it incredibly smooth and joyful. From sweet welcome gifts for the kids to the amazing pool that they never wanted to leave – everything was perfectly thought out. The staff were exceptionally kind and attentive, making every member of our family feel at home. It was a luxurious yet warm atmosphere, ideal for creating memories across generations. We'll definitely be back!

We stayed at the Kempinsky during the war and had the most amazing experience. Felt taken care of by the staff. Felt safe during frequent stays in the bomb shelters. Staff is amazing. The general manger Phillip is the most helpful. Food was amazing and just an overall amazing experience. Expensive but worth every shekel.

I stayed at the David Kempinski Tel Aviv from July 22 to July 24 to celebrate my 10th wedding anniversary, expecting a luxurious and memorable experience. Sadly, it was anything but. From the moment we arrived, service fell short of even basic expectations: • No valet service to take care of our car upon arrival. • Despite clearly mentioning the special occasion at check-in, no gesture or acknowledgment whatsoever. • On our only full day of rest (July 23), the pool was closed without prior notice, and no alternative arrangement or compensation was offered. • I had booked and paid for a massage on July 24, but had to cancel an hour before due to a medical emergency with my 5-year-old daughter (I can provide proof). The front desk promised a 50% refund, but to this day, I have received nothing and no follow-up, despite calling again the next day. • I also sent a detailed email to management, which remains completely unanswered. • On top of all this, I was still charged 130 NIS for parking, which felt petty given the poor service throughout the stay. This was supposed to be a high-end experience worthy of the Kempinski name, but it was deeply disappointing from start to finish. No empathy, no service recovery, no accountability, and no response to a guest’s formal complaint. I sincerely hope management takes this feedback seriously, as the current level of service does not reflect the price, the brand, or the expectations of guests.