The Empresa Hotel

I stayed at The Empresa Hotel from December 2024 to February 2025, during a work visit in Versova, and had an excellent experience. The room was spacious, clean, and very comfortable, with a great bed. The staff were incredibly friendly and always ready to assist. The location was ideal and close to many restaurants. I felt right at home during my entire stay. Highly recommend for long-term visits!

Recently stayed at Empressa Hotel and heres my take. The room was clean and had all the essentials. The food was surprisingly good and affordable. A big plus for travelers on a budget! The WiFi was SLOW and UNRELIABLE, which was frustrating. What's worse, it was chargeable! If you're looking for a no-frills, affordable stay and don't mind sacrificing some amenities, this might be a good choice.

The Empressa Hotel is the type of property where owners take pains to make it look great, provide facilities and try and make it stand out. Forgetting that an experience is had not just with the facilities but also with the way the staff behaves with guests. On this count itself I will rate it Zero. I had a foreign national as a guest for whom I booked online for a day. The staff and reception was “Absolutely un-accomadating” and bereft of common sense. We wanted to extend the stay of the guest by a week. They refused to take our credit/debit card or cash (we gave both options) to extend it. They were adamant that we book online, with me repeatedly telling them over the phone, that my connection was bad due to rain and I was unable to do it online. I suggested, that they take the cash from the Veteran Times of India Journalist there, with our guest also requested to manage, they just wouldn’t budge. Company policy. !!! Their company policy is, they cannot take, cash, credit or debit card to extend a stay. If a foreigner is stuck there, to hell with him. And what to say of the net and WiFi connection for the guests. Below Par. Never sending any of our companies or sister concern organisations to this place ever again. Lack of decision making skills, finding ways to resolve issues, understanding concerns, having standard soft skills, all missing in unfortunately most reception and management staff who we interacted with. So we transferred our guests after the first day to a nearby hotel. 6 Days, around 50,000 bucks to a competitor. Who’s loss is it ? When names are ruined, it dosent take even good looking places to fail and collapse. Perhaps a lesson, Empressa owners will learn a hard way some day. Over all a seriously bad stay and not worth the money.