The Farmstead
Franschhoek · South Africa · R45 Farm 11 Of 1646 Franschhoek 7680
About The Farmstead — Luxury Boutique Hotel in Franschhoek
The Farmstead is an exceptional 4-star hotel in Franschhoek, South Africa. Guests enjoy a distinctive experience combining world-class facilities including beach club, garden, golf, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
This is the perfect blend of farm style living simple clean comfortable quiet. Magnificent surrounding views of fields and mountains. Cows, chocolate sultan bantam chickens, runner ducks, baby lambs donkeys etc. A lovely team of humans doing their very best to leave as little negative impact on their environment as possible. Great organic bamboo beds, stunning fynbos handmade toiletries by Fijn, off grid indigenous plants and garden, a Yoga and Breathwork and ice submersion studio and a catering kitchen for bespoke special family events. Fairly priced, and we were gifted local food welcome basket on arrival and incredible mountain spring water. There’s more but try it you won’t be sorry. With indoor fireplaces and cute outdoor baths you can relax and put your feet up whilst gazing at the stars even in the winter.
Beautiful and comfortable accommodation. The Farmstead is special. The tasteful decor, lovely comfort, well equipped kitchen - ar enhanced by ALL the efforts to make this the most eco- friendly and sustainable place. The service of the onsite staff is excellent - efficient, hospitable and warm. The only issue was the owners who do not answer the phone, do not respond to messages AND who provided the wrong entry code for the gate. As a result we waited outside on the main road for 20 minutes until the neighbouring stud farm let us in. This needs to change. Its not acceptable to be uncontactable. Once we got access it was lovely.
I've stayed at The Farmstead before and had a lovely experience, but my most recent stay, and specifically interactions with Warren, were horrendous!!!! When asking the simplest of questions you receive the most flippant, rude and awful responses, which do not even answer your questions. I've honestly never received such utterly disrespectful and terrible customer service from an accommodation manager before in my life. I simply wanted a receipt and breakdown of costs, but clearly they are not interested in helping with any client requests. The gate and getting to the accommodation was a constant issue (as I see many other reviewers have noted). When we couldn't cross the river we sat for ages at the other gate, hoping for it to open, but eventually just braved the river as we had to get to our trail run. We had the same issue each time we needed to leave or come back. I used to recommend The Farmstead to family and friends, and will never do so again in my life.