The Feathers Hotel Helmsley North Yorkshire

We didn't stay over so can only comment on food and service but what a lovely pub! The staff were super friendly, service with quick and the food was excellent. We had a mix of veggie and meat eaters and we loved the selection of veggie options. The portions were generous and the price reasonable, especially given the quality and the location in the main square. Dog friendly with water bowls, perfect for us and our lab.

Only came for dinner and drinks. The starters were nice, but the mains were a bit underwhelming unfortunately and we skipped dessert due to this. Whilst initially service was quick and staff were both courteous and friendly, they appeared to be having problems managing the amount of tables due to what seemed to be staffing issues. Upon eventually managing to receive our bill after nearly half an hour, we then had to repeatedly ask to be able to pay it. Overall the food was okay, but nothing worth returning for and the staff are pleasant enough, but more are required for an efficient service.

Visited the restaurant as a party of 6 on a Sunday lunchtime. Staff welcoming, but appeared unable to get the order correct from the outset. Drink order incorrect and when corrected, suggested the error had been on our part. After ordering, we were then told that one of the vegetarian options should not have been on the menu anymore, therefore was not available anymore. We therefore asked for one of the vegetarian starters to be made as a main, but was told this was not possible. When the dish did arrive, it was wrong and contained meat. By the time this error had been rectified, the rest of the party had almost finished their meals. Food quality also poor and not worth the price. The bread served with the soup was still frozen in the middle, and the fries with the burger also undercooked. I would not expect to pay £18.50 for a meal which is served undercooked. My faith in having the above issues corrected was lost after the other errors we had witnessed. I would not return, nor recommend others to visit. There are much better options locally which provide better service and better quality food. A shame.