The Gates Hotel South Beach

Great hotel in SoBe! First time back since they are no longer aligned with Hilton (which is a shame!) but no detrimental effect at the hotel whatsoever. Bar team super friendly. Reception staff helpful, especially Michael who was very diligent dealing with a change of room request. Great beach access and with loungers/towels available. Look forward to being back soon.

Disappointing Stay – Poor Service and No Privacy Our experience at this hotel was very disappointing. We were given a terrible room with no windows to the outside — instead, the only view was directly facing the hotel's smoking area patio. Everyone who went out to smoke had a clear view into our room, completely invading our privacy. When we asked to change rooms, management refused to help the same day. They only offered a switch if we vacated the room in the morning and waited until late afternoon to receive a new one — which was extremely inconvenient and unprofessional. The elevators were also a major frustration. There are only two in the entire hotel, and staff use them constantly, leaving guests waiting an unreasonably long time to get to and from their rooms. To make matters worse, guests were live-streaming on TikTok for hours at the pool, filming everyone around them without consent. Despite complaints, hotel staff did nothing to stop it, leaving us feeling exposed and ignored. Between the lack of privacy, poor management, and inadequate amenities, this was one of the worst hotel stays we’ve had. Definitely wouldn’t recommend.

DO NOT WASTE YOUR TIME OR MONEY. They have way too many issues and the staff and maintenance do not follow up. The rooms are NOT clean, are super old and the cleaning lady only made our bed daily and didn't clean the bathroom or shower because we would see the same soap scum, hair of paper. The shower doesn't have shelves to put your toiletries. The phone in the room doesn't have labels on the buttons so you don't know how to call another room or the staff. The door to my room was falling off the hinges and almost fell on me. The drapes were coming down off the tracks. I had to call multiple time just to get toilet paper and have them fix the drapes so we could block the sun. The elevator is SUPER slow. Carlos is bribing people at the front desk by telling them to give him a good review on Trip Advisor and he won't charge the $50 early check-in fee even though there were clearly rooms available. I watched him do this to two other guests checking in but also to my family for my two rooms. They claim to have movie night which was playing a movie with a projector but no chairs for you to sit in and watch the movie. Hilton parted ways with the hotel in December. The bottled water in the room isn't free and its about 8-10 oz aluminum cans for $8 if you drink them.