The Grand by SkyCity

The valet guy at the front was polite and presented himself immaculately. The staff and the front desk were knowledgeable and quick to get us checked in. The room was very nice and tidy. A stunning harbour view. The curtains are thick and block out the light well in the morning. Most comfortable hotel bed and pillow. We were gifted a bottle of wine for our anniversary stay, a completely unexpected luxurious gesture that made our stay even more exciting. Weirdly the toilet roll holder is the opposite direction so the roll flies off every time you use it! And the cups don't fit into the espresso machine spot, too big. Our spa experience was bad... an adult-only spa area would've made a romantic stay much more pleasant. There were at least 8 kids in the lap pool (1 foot from the spa) every time we went to the spa, it was noisy and they jumped and splashed everywhere... kids and babies were in the spa pool too... NOT a peaceful/relaxing experience at all. The gym has great facilities including a step machine. The casino for evening entertainment was wonderful, we could have a drink there, a late-night snack and safely return to our room.

Loved our weekend away at home! Spotless and comfortable room with great views. Welcoming and friendly staff in every department. Fast and efficient processing from check in to room service to check out. Thank you Sky City Grand team you made our anniversary weekend really special.

Following our stay, the duty manager on the 29th spoke with us directly on departure and made a genuine effort to address the misunderstanding which we really appreciated. We also reached out to Klook (the third-party booking agency we used), though unfortunately their response was disappointing. Taylor followed up with a phone call on 10 July, and her clear, thoughtful communication helped restore our confidence. She took the time to acknowledge our concerns and confirm they had been addressed. This has always been our preferred accommodation due to its central location and consistently attentive staff, and we’ll be more than happy to return in the future.