The Grayson Miami Downtown

Our stay at the Grayson was to be honest the best stay ever. We have stayed at many places in Miami and South Beach areas over the years but this was more than I ever expected. We had a cruise out of Miami and arrived too early to check in but were able to leave our bags until check in. John greeted us at the door, held our bags until check in and gave us suggestions for things to do. When we checked in, John had our bags, took us all the way to our room, opened the door and showed us into our room. Best customer service ever. The rooms were very clean, bed was comfortable ,balcony was huge, pool area was amazing too. Definitely relaxing. We also found ourselves back from the cruise early and our flight late. John suggested we come back and enjoy the hotel amenities while we wait for our flight...so we did. John remembered our names and asked how our cruise was. John was beyond awesome but the other hotel staff were also fantastic. Greyson hotel and staff ...we will be back.

Fantastic stay! The hotel was clean and comfortable, but the highlight was the amazing doorman. Always greeted us with a warm smile, helped with our bags, and gave great local tips. His friendliness made us feel truly welcome from start to finish!

Service was fantastic!! Our desk agent John was the best. A week prior I sent them an email for food recommendations. John responded the next day with well thought out options. Upon arrival, John was our agent, and informed us that they upgraded our room as there was availability. Beautiful and spacious rooms. I would highly recommend The Grayson Hotel and desk agent John.