The Happo By Hhg

Great hotel with sufficiently big rooms. hotel situated at a very convenient place, with attractions within 10 mins drive around. reception staff are well versed with English. there's washing machine, dryer, microwave at each level also. so it's very convenient. Hotel breakfast is also great. another plus point is that the room also has a big full length mirror which makes it easy to prepare yourself before going out :)

We really enjoyed our stay. The hotel is very well located (5 min walk to Happo bus terminal giving access to the whole valley (free with area ski pass)), along with free shuttle service to JR bus terminal, Happo One and Iwatake. Hotel is very clean, great rooms and very friendly staff. We have skied across Europe, Canada and America and this has definitely been one of our favourite hotels and locations. Thank you Happo one and all your staff.

Staff: We only encountered one pleasant staff at the reception - a lady with glasses. The staff at the reception seems unaware and rude. Could not tell us about the available options to get to different ski areas or restaurants. We had this lady at the reception -who checked us in- who essentially behaved like a stroppy teenager - was rude and did not really want to help. Unfortunately, they did not have name tags so I did not get her name. But this particular lady did a terrible job for explaining the options for buses etc. The ski area around here is very spread out, so one really needs to know the options to get around. She had no interest in showing people things, never smiled, did not say hello or thank you. The driver who was suppose to pick us up from the Hakuba bus terminal basically did not arrive and then pretended he waited for us the whole time.He also showed zero interest at doing his job. I heard many hotel were stranded in different ski resorts for hours. In general, they need to a better job a hiring people at the reception and as drivers. I did not want to pay this much money and deal with other peoples’ misbehaving children/ teenagers. Rooms: The bathroom and the room is too small for the price. Also, there is no way the adjust the temperature in your room. It’s very hot at night and opening the window will mean one will hear many drunk people on the streets. Extra services: Their offer to help with Yamato (the luggage transfer services) was completely unreasonable and 3 times the price we paid Yamato directly ourselves. If the intention is to help foreigners around Japan with their luggage, not sure this flat fee of 6000 JPY per bag is acceptable. Restaurant: Having the restaurant in the hotel itself is great and convenient. Food (including breakfast) was good. And more importantly, the staff at the restaurant had training and behaved properly. Recommendation: We were recommended by the hotel to go one ski rental shop. Beware, the ski rental prices at this place are twice as much as the others. I suspect this ski rental shop is owned by the same owner as the hotel.