The Hoxton Williamsburg

I had the most pleasant experience at The Hoxton recently. I came to NY on vacation to see family and received the utmost hospitality, especially from Junior. He was incredibly helpful, kind, professional, and made my time there a pleasant experience overall. The hotel has the most beautiful, spacious, aesthetically pleasing lobby - great for getting some work done as you're accompanied by other working folks and great music. Seriously, I cannot thank Junior enough. He knew I hadn't had many pleasant experiences in NY before, and he really left a positive impression not only on the hotel, but no exaggeration, NY. I'll only stay here from now on.

Overall we were very disappointed with the communication and customer service at the hotel, and following our stay. 2x fees were held on our card for $750 +, despite only being told a $500 holding fee would be taken (also a shock has we had paid our fees upfront on booking.com in advance). After sending numerous emails directly to Williamsburg Hoxton and centrally, there has been no response and no explanation of the fees which hugely impacted on our budget whilst travelling. We didn't feel that staff were open and welcoming, and it was often difficult to get information during our stay. We used the laundry service, but received no receipt. When house keeping cleaned our room, they binned a bag of sentimental items which had been stored away from the trash and with our belongings. We raised this as a complaint, which a member of the reception team agreed to follow up and rectify - we received no further information about this. The rooms, whilst styled well and comfortable, are very small and in our opinion overpriced. The hotel location is very convenient for a stay in Williamsburg, and the rooftop restaurant 'Laser Wolf' was a beautiful experience. We were disheartened to leave feeling negatively about these things that impacted on our trip, and are even more disheartened that complaints raised since have been ignored.

We stayed at The Hoxton Williamsburg for 3 nights and unfortunately had a disappointing experience overall. The room was extremely small for the price—essentially just a bed with very little room to walk or store anything (no closet just a tiny rack next to bed.) The bathroom was also tiny, and the shower design caused water to spill out all over the floor, even with the door fully shut and towels placed down to catch the water. Cleanliness was a major issue. We requested a room clean during our stay, but the sheets were not changed just the bed was redone, and a dirty cleaning towel was left in the bathroom which was quite alarming. It didn’t feel like the room had been properly cleaned or refreshed. Customer service was underwhelming and at times rude. We called the front desk a few times with simple questions, and the staff wasn’t helpful or warm. When we asked about late checkout (which they charge by the hour, which is fine), the man at the front desk responded by essentially threatening to have housekeeping come tell us to leave—this was after we had already agreed we’d hurry to check out as soon as possible. The only real positive was the beautiful view of the Manhattan skyline from our room, which was genuinely stunning and the location which is walking distance from a lot of nice restaurants and shops. But unfortunately, that didn’t make up for the poor service, lack of cleanliness, and the incredibly small and impractical room for the price. There are so many hotel options in Williamsburg that offer better service, comfort, and overall value. I would not recommend staying here.