The Iron Horse Hotel

Came to the Iron Horse for some spontaneous drinks with friends. It was a great night! From our super helpful valet Henry to the great bartender… service was impeccable. We will definitely be back. A really good vibe and awesome decor- and excellent service? This place is a gem!

We went to the iron horse for the cubs brewers game to stay. This is classy joint. Very nice on the inside. The outside looks like a old building but inside its restored and looks classy. Rooms are quiet and comfortable. They have a nice beer garden downstairs.

IRON HORSE HOTEL – Unhygienic Conditions & Bed Bugs: A Health Hazard Review: I don’t often write reviews, but I feel a responsibility to share this experience so others can avoid what I went through. Upon checking into my room at the Iron Horse Hotel, I encountered clear signs of neglect—the floors were dirty, surfaces were covered in a visible layer of dust, and the bathroom appeared untouched. There wasn’t even toilet paper provided. After waiting over 40 minutes for assistance, I was moved to a second room that unfortunately was just as unclean. I reported the conditions again, and housekeeping was eventually sent. The housekeeper was kind and apologetic, and did her best to improve the state of the room. By this point, my friend and I had nearly missed the concert we had traveled several hours to attend due to the delays and unsanitary conditions. The situation worsened significantly when I later discovered bed bugs in the bed. I took multiple photos for documentation. When I informed the front desk, a staff member named Shia kindly took notes to inform the manager, but there was nothing she could do in the moment. I was told to wait until the manager arrived around 8–9 a.m. No real solution or compensation was offered. Feeling unsafe, my friend and I had to bag all our belongings and leave the hotel early in the morning. The stress and lack of sleep triggered a seizure, and my friend had to drive us hours back home. Once home, I had to thoroughly wash and sanitize every item to avoid bringing the infestation into my house. I later spoke with the manager, Edwin, who refused to provide his last name. He acknowledged the report and said a sample had been sent out for testing. He mentioned that since the hotel allows dogs, the bugs “could be anything,” and told me to check back in 5–7 days for results. That response was both unprofessional and dismissive of the clear health and safety issue I experienced. This was not simply bad service—it was a public health concern. I’m reporting this incident to the local health department, and pursuing a full refund through the booking platform and my financial institution. Please take this seriously. I would never want anyone to go through what I did. For your safety and peace of mind, I strongly advise avoiding this property. Best wishes and safe travels.