The Kahala Hotel & Resort Yokohama

Beautiful hotel! Staff and service were amazing! My room was perfect, and the indoor pool and outdoor jacuzzi were just amazing! My first time to Yokohama, and I really lucked out by choosing this hotel! Highly recommended!!

I was excited to stay until I find out that not only tattoos not allowed, but they will make you feel like a criminal if you have them. It’s 2025, and a resort that claims to be 5 stars needs to get with the times. There are so many better spots to stay with better rules.

Ok so I’ve loved staying at Kahala Yokohama but the ownership group resort trust Japan is an absolute joke and I hope all non Japanese people realize that. My wife’s family are from Japan and we visit them every year and they’re XIV members which is owned by the same company as Kahala. I have a tattoo which is literally two inches long on my arm. Since I was walking around XIV Hammamatsu without hiding my tattoo, my wife’s parents were contacted and rudely told I am not welcome at any XIV hotel and if they bring me to any XIV property they will lose their membership. There’s one thing asking politely to hide my tattoo and I understand that. I stayed at the Halekulani in Okinawa and Crown Prince Sakura this summer which are both Japanese hotels and was very politely asked to cover my tattoo and I obliged. The manner in which resort trust handled this is ridiculous. They made me and my wife’s family feel like we’re criminals for having a small tattoo. It’s unfortunate since we’ve enjoyed our stay at Kahala Yokohama and I’m sure since this Kahala is in Hawaii they follow American culture but this ownership group resort trust is ridiculous and needs to have more empathy for other cultures