The Knickerbocker Hotel

This hotel was excellent and truly cares about their guests. All of the staff was friendly and welcoming. They are accommodating and in addition to the niceness of the hotel itself, the rooftop bar and restaurant are great spots. Did take off a little for the room itself because we found part of a false eyelash in our bathroom, on the 3rd day of being there, when neither myself nor my hotel roommate use those. I think it may have been a straggler from the robes? Just a little bit icky, but not the end of the world.

Definitely a 5-star hotel! We loved our stay! Service was excellent! Shout out to Maggie at reception and the 2 ladies at the concierge (apologies that I wasn’t able to get your names) Everyone was really friendly and super helpful! The room itself was great! Spacious and clean. It doesn’t come with the usual hot water kettle but it can be requested For us, the location was quite central and there’s a subway station right next to it and the port authority bus terminal was walking distance. We enjoyed our stay in New York and this hote definitely contributed to that. Highly recommended!

The location of the hotel is excellent – unfortunately, that’s where the positives end. We have now been staying here for 7 days, and despite multiple complaints, the service has not improved. This is definitely not a five-star experience. We repeatedly received dirty or damaged bed linens, unclean towels, and witnessed a shockingly disorganized housekeeping team. Even with the red “Do Not Disturb” light on, staff attempted to enter the room. One employee was explicitly told by the cleaning manager to enter anyway – apparently because we had supposedly informed reception via phone that we were checking out and the room could be cleaned. This was false. We’ve been called several times just to be asked when the room could be cleaned – despite the red light being on. We had clearly communicated that the light would turn green when the room was ready to be serviced, and we even specified a fixed time around noon. Yet, the very next day, we were called again. The hotel requires a $150-per-day deposit as a guarantee at check-in – unfortunately, there is no guarantee whatsoever for the guest to receive even halfway decent service. Repeated complaints have led to no change. On top of that, the shower cuts off every 3 minutes, the water leaks out onto the floor, and the sink often spurts water instead of draining properly. And all of this for +$500 per night? No, thank you. I believe the photos speak for themselves – nothing more needs to be said.