The Lakehouse Inn

My sister and I stayed in the Boathouse. It had a sitting area that looked directly onto the water, with beautiful flowers right outside the windows. We decided to just hang around the Boathouse and the outside areas all the second day because it was so perfect.The flowers all over the property are amazing! Many of the rooms seem to be geared towards couples, with the bed and a large tub in the area with the best view, but the Boathouse arrangement is great for anyone! Also, I have very high standards for cleanliness, and our room scored a 5/5!

We booked a traditional room that was described as having a private bath, which we assumed included a bathtub. Upon arrival, we were disappointed to find it was just a shower — no tub. This was especially frustrating because we had planned to purchase the Champagne and Bubbles package, which required a bathtub and therefore couldn’t be accommodated. The front desk staff was also not very helpful or welcoming. Every question we asked was met with, “I have to check with my boss,” and we didn’t get clear answers or solutions. To make things more inconvenient, there’s no staff available after hours — just an emergency number posted at the front desk. That said, the property itself has some redeeming qualities. The views of the lake are beautiful, the private beach is a nice touch, and the yogurt parfait breakfast was a pleasant surprise. With better customer service and clearer room descriptions, this stay could have been much more enjoyable.

Disappointed and Heartbroken by Management’s Treatment of Our Family We had visited this winery several times in the past and always appreciated its warm hospitality, beautiful views, quality wine, delicious food, and relaxing atmosphere. Unfortunately, after our most recent experience, my family and I will never return. We brought my aunt—who is recovering from a life-threatening brain aneurysm and had just returned home from the Cleveland Clinic—to celebrate her recovery with our family of eight. We also brought along her well-behaved miniature schnauzer, who is a trained support animal. A few of us ordered drinks inside, and the staff was kind, welcoming, and explained that we were welcome to enjoy our beverages on the patio. We brought my aunt a glass of ice water and settled her comfortably in a shaded lounge chair, with her support dog resting quietly underneath her. While some of our group played miniature golf and others dined at the Lakeside restaurant, spending several hundred dollars, the property manager, Jeff, approached my aunt—who was quietly resting with her support dog—and very rudely told her she had to leave because she was “not a guest of the property” and dogs were not allowed. Despite her explaining her medical condition, the support status of her dog, and that her family was dining on-site and supporting the business, Jeff remained dismissive and uncompassionate. My aunt was understandably shaken. She managed to make her way up the stairs to join us inside the restaurant—visibly upset and in tears—sharing what had just occurred. It was deeply upsetting to witness her joy and peace shattered so abruptly during what was meant to be a special family celebration. I personally went to speak with Jeff to ask for an exception, especially given the circumstances. He reiterated that no dogs were allowed unless we booked a room for $1,000—and then added that there were no rooms available anyway. Despite the fact that the patio was otherwise empty, he refused to consider any accommodation or show any empathy. His tone was cold, dismissive, and frankly, inhumane. We had already spent over $250 and had plans to spend more that evening for dinner, which we ultimately canceled. The lack of compassion and basic human decency we encountered was shocking, especially from someone in a leadership position. This experience served as a powerful reminder: it’s not the food, the view, or the amenities that define a place—it’s how people are treated. While the servers inside were lovely and professional, the property manager Jeff’s behavior overshadowed everything else. His actions turned what should have been a joyful, meaningful afternoon into a painful memory. I hope this review prompts others to consider the values of the businesses they choose to support. We will never return, and we will share this experience with others to ensure no family—especially one with a medically vulnerable member—is ever treated this way again. Receipts and proof of our purchases can be provided upon request. ⸻