The Leela Hotel Deira

The hospitality was warm and genuine, and the staff went above and beyond to ensure our stay was perfect. They gave us discount without even asking for it. Manager was great , very kind lady , can’t recall her name , promptly assisted with room shifting , that personal touch made us feel at home . We can't wait to come back!

The hotel situated in a crowded area where the roads and walk ways are too narrow, surrounding areas not clean as such I did not enjoy walking to nearby area. The reception and lobby having plenty of staff especially with colorful dresses which gives you a richness in feel. Each one pass the queries to one another resulted in delays. Restaurants are busy as such solo travelers like me doesn’t get attention and ignores, to find a fine dining restaurant elsewhere will be a big challenge, my room was comfortable with some fruit trays and cookies makes you happy, some staff may try to comfort you without much result, I don’t feel worth in spending huge amount as accommodation if facilities are not accessible easily. My spa experience were good and bed warmer and the therapy make the body relaxed.

I had a very unpleasant stay at Leela Hotel and was shocked by the level of service, especially for a place that claims to be 4 stars. First, the room had a terrible smell coming from the cabinets. It was honestly unbearable. When I requested a socket to charge my phone, I was told they didn’t have any and was asked to go charge it at the reception desk. Even 1-star hotels provide basic charging options in the room—how is this acceptable for a so-called 4-star hotel? In the morning, I went down for breakfast only to be told by a waiter that my booking didn’t include it. The way I was treated was rude and embarrassing. They gave me such a hard time, and it made the entire stay feel worse. To top it all off, the night shift receptionist was extremely unhelpful and had a bad attitude. This was one of the worst hotel experiences I’ve ever had. I would absolutely never stay here again, and I do not recommend this hotel to anyone.