The Liberty Trust

We had an amazing night away for our anniversary. We won a free night at an event and even though we weren't paying guests they still treated us as if we were. They accommodated every need we had (we had a few) and I never felt like a bother. Customer service (Christine) was amazing, as well as the hotel manager, and wait staff (Kathleen and another young lady whose name I didn't get) were wonderful. The room was fresh and very clean. Bed was so comfortable that I want to know the type to upgrade at home. The old fashioned phones was so cute to use when calling the front desk. I loved the copper doors and the other beautifully-maintained historical elements. The rooms have a Nespresso machine that make a solid cup of complimentary espresso. Since we don't drink, that really was the icing on the cake, with decaf pods available. You're right in the midst of the best downtown Roanoke offers, all in walking distance. Spacious room and bathroom.

I had a fantastic stay at this hotel! The room was large, spotless, and very quiet—perfect for a restful night. But what truly made the experience exceptional was the staff. They are amazing—genuinely kind, thoughtful, and clearly passionate about their work. You can tell they truly care about making each guest feel welcome and comfortable. The location is both safe and convenient, making it easy to get around and feel at ease. I strongly recommend this hotel and would definitely stay here again!

This hotel is beautiful and very nice to stay in. The staff was very friendly and helpful. Every request that they could accommodate, they did with no issues. My qualm, however, is with the amenities. There are no cribs or beds available for infants/ young toddlers. I was expecting them to have some available and ended up needing to go purchase one of my own because they didn’t not have them. I feel like that should be a standard amenity offered for ease on parents. Also, I booked through a third party and was not told about being charged for parking. So to my surprise, after already paying an arm and a leg to stay at this hotel, I have to pay $8/night for parking, which isn’t charged until checkout. Not to mention, the elevators in the parking garage that I am paying to use are broken! So I have to put myself and my child in danger to walk the stroller down the ramp where cars are speeding by just so I can get up and down, to then walk around the corner to the hotel where I have to HOIST the stroller up the big step in front of the hotel. Also, the windows are extremely thin?? I could hear every loud person outside, every truck thumping by and the trains going by loud and clear. Nothing the staff could’ve done about that, so nothing against them. The housekeepers were incredible. The first morning we woke up and left, when we returned, our room was spotless and they had made up my daughters *new* pack-n-play, nice and thick with blankets and sheets. They were not required to do that and yet they so kindly did and it made my entire day. So shout out to housekeeping for being amazing and making a stressful day a little more bearable!