The Lowry Hotel Manchester

Amazing stay here last week. Booked to celebrate our anniversary… upon arrival we were greeted by very friendly staff. Caitlin helped check us in during this process she informed us that our room had been given an upgrade and free parking. Which was a lovely touch. Upon arriving in the room we had complimentary water, chocolate, wine and fruit again a lovely touch from the hotel. Our room had a river view. Cleanliness was 5* along with amenities. Really cannot fault the hotel enough, when we were checking out the next day we were told we received guests of the day from Caitlin that’s why we had the upgrades! A lovely way to end our anniversary weekend. Can’t wait to return!

One of, if not, the best hotels I’ve ever stayed in. From the moment I arrived I was treated amazingly. Mo from concierge immediately came to help me with my bags, and would have worked my car if I hadn’t done myself already. The room, which Mo took my bags up to, was HUGE, and immaculate. The bed was, I think, 2 double bed put together, and the quilt was luxury. The bathroom was fine (could have been a kit but more fabulous I suppose, but I was in an executive room and not a suite), and the walk in wardrobe was brilliant. I loved the restaurant and bar for lunch, and breakfast the following morning was too-notch. I will never stay in another hotel in Manchester again!

The Lowry Hotel claims to be a 5-star establishment, but unfortunately, my experience didn’t reflect that level of luxury. While the customer service was good, the overall stay felt more like a budget hotel, with many missing amenities that one would expect from a true 5-star experience. First, the room lacked basic essentials such as disposable toothbrushes, a comb, and even a pen. The fridge was locked, meaning there was no place to store personal items, which was quite inconvenient. All toiletries were bolted to the wall, giving it more of a Premier Inn feel rather than a high-end hotel. Additionally, there were no complimentary teas or biscuits, which are small but expected touches in a premium hotel. The overall facilities were disappointing—there was no proper seating area in the reception or any communal space to relax before check-in or after check-out. It felt unwelcoming and impractical for guests arriving early or waiting for transport. Breakfast was another letdown. The buffet spread was extremely small and basic, and they kept running out of plates, which was quite embarrassing for a hotel of this supposed caliber. Overall, while the staff were polite and helpful, everything needed to be requested rather than being readily available. For a hotel that brands itself as 5-star, it falls far short of expectations and feels more like a budget hotel with decent service. I wouldn’t recommend it if you’re looking for a true luxury experience in Manchester.