The Mandrake

Truly unique environment- we had cocktails and snacks in Jurema Terrace- cocktails were amazing - Aidan the bartender was very informative and recommended and made the perfect cocktails with charming flare. The waitress Belin looked after us well with equal charm. We will definitely return.

Joined their Seven Chakra Afternoon Tea Experience with Light & Sound Healing. The sound healing session was nice but they’re a bit overbooked and had to add additional mat at the last minute. The session was carried at their penthouse suite which can be a bit crowded when too many people were admitted. It was relaxing and the facilitator was nice and friendly. The afternoon tea served seven different teas paired with food. Food was beautifully presented but service was a little bit slow. Staffs were very friendly. Unfortunately, we missed one of the teas on the menu. We were also given a 1x1 session with someone to pick a small crystal. Overall, it’s a nice experience and the hotel is well decorated.

This was my second stay at this hotel while on work travel, and unfortunately, it will likely be my last. While the facilities and rooms are in line with what you’d expect from a 5-star property, the service fell below expectations. After checking out, I had to chase the hotel for my invoice, despite being told it would be sent automatically. When I finally received it, I was surprised to find charges for two minibar beverages that I never consumed. I immediately raised this with the hotel, explaining (1) I don’t drink the beverages they had listed and (2) it is strictly against my company’s travel policy to take anything from the minibar. Despite this, the hotel insisted the charges were valid and continued to accuse me of taking the drinks — offering no real evidence and showing little regard for my explanation or previous loyalty as a returning guest. For a hotel of this caliber, I expected better professionalism, customer service, and trust in their guests. Disappointing experience overall