The Manhattan at Times Square

I was extremely scared by the good price compared to the bad reviews: I was totally wrong. We were staying in one of the renewed room, which was absolutely perfect. Staff was polite and extremely helpful every time we asked. Position of the hotel is the best one you can have. I do not have anything bad to say about this place and I recommend to book there.

Staff were absolutely amazing! The location is truly amazing! Only a few minutes away from Times Square and the Broadway Theatre. The rooms are okay. I was in a standard two bed bedroom and it definitely need a little update. I felt like I walked into the 90s when I opened the room door. Aside from that it’s pretty clean maybe just little details and corners here and there. Overall though it is definitely worth it just for its location!

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.