The Mansion On Delaware Ave

Very nice hotel. Staff is lovely. Breakfast is very personal and unique. Room doesn't get bright very early, but bed was very comfortable. Free drink each night, pool table. All of this in a former mansion. We were a little confused about whether housekeeping would come or not (they didn't) but we got a fresh set of towels at the front desk. Bartender was very friendly as well

The entire staff was so polite and easy to talk with. Everything was as clean as a whistle. The bartender/butler we dealt with for most of the day was a intelligent and informative young man. He told us about a lot of the history of the Mansion as well as some other interesting things. Breakfast was great as well. It kind of reminded us of a cross between a small Stanley Hotel with a Grand Hotel on Macinac Island vibe. We will definitely be back.

I stayed at The Mansion on Delaware during a recent combined business and family trip, and unfortunately, the experience was far from the elevated standard one might expect from a property with a Four Diamond rating. We booked a standard room through our corporate travel system and were assigned an attic room—small, sparsely furnished, and frankly underwhelming. The entire facility feels dated and gives the impression that it has changed ownership multiple times without a clear vision for guest experience. Breakfast was especially disappointing: a bare-bones offering consisting of white bread toast with sweet cream cheese and fruit, paired oddly with potatoes was one example. Coffee was subpar, and there were no milk options—no oat milk, dairy, or anything else. The setup suggested clear cost-cutting, not hospitality. The on-site bar was just okay, but the wine selection beyond the house Chardonnay was unimpressive. The exercise room was a small basement space with a couple of machines—not worth mentioning as a feature. The most frustrating part was at checkout when the receptionist refused to issue a receipt for my expense report, saying she could print it but wasn’t “allowed to” and that I might receive it in the mail. For a business traveler, that’s unacceptable. To make matters worse, breakfast service starts at 7:30 AM with no to-go option available—another clear sign that the hotel doesn’t cater to travelers with early schedules. Overall, the stay was underwhelming and not worth the premium price. In hindsight, we would have been far more comfortable at the Embassy Suites just down the road. The Mansion on Delaware may have charm on paper, but in reality, it falls short on service, value, and amenities. I seriously question how it continues to maintain a Four Diamond status.