The Mayton

I recently stayed at The Mayton Inn in Cary for a business trip and I was thoroughly impressed. From the moment I arrived, the staff went above and beyond to ensure everything was seamless. Every interaction whether at the front desk (Shout out to Lindsey, Dana and Paul), restaurant staff (shout out to Kim) or housekeeping (not forgetting Abdul) it was professional, friendly and accommodating. The hotel itself is stunning. The facilities are top-notch, with beautiful well-appointed rooms and modern amenities that made my stay exceptionally comfortable. The on-site restaurant was a pleasant surprise with delicious food, great ambiance and attentive service. I highly recommend the Poke Bowl! The Mayton is ideally located in the heart of downtown Cary, with charming local shops, cafes and parks just a short walk away. It’s a quiet picturesque area that still offers all the conveniences you’d need during a business or leisure stay. If you’re visiting Cary, whether for work or pleasure, I can’t recommend The Mayton Inn highly enough. Truly a standout experience.

As a wedding photographer, I've had the pleasure of capturing numerous venues, but The Mayton Inn in Cary, NC, truly stands out, especially after photographing Grace and Jack's heartwarming wedding there in February. This venue not only offers a picturesque backdrop that every photographer dreams of but also excels in creating an intimate and emotional atmosphere that is perfect for small weddings. From a photography standpoint, The Mayton Inn provides diverse and elegant settings that allow for both creative and stunning wedding photos. The transition from the ceremony to the reception was seamless, which is crucial for keeping the day's flow smooth and ensuring that every precious moment is captured without interruption. Additionally, the amenities provided by The Mayton Inn are top-notch. As a photographer, I was particularly impressed with the vendor meal provided—it was beyond what is typically offered, allowing me to stay energized and focused on capturing the day’s events. The staff's professionalism and attention to detail ensured that every aspect of the wedding day went smoothly, reflecting the care and quality The Mayton Inn promises. It’s a gem of a venue for anyone planning a wedding, especially if you’re aiming for a day filled with elegance, emotion, and memorable photographs. If you're looking for a venue that understands the intricacies of a wedding day and works alongside you to make every moment count, The Mayton Inn is the place. I look forward to returning to this splendid venue for future weddings!

I had high expectations for The Mayton, but my experience was beyond disappointing. This was my first time staying here, and I had heard great things, so I booked a Junior King Suite for $1,100 to decompress after a stressful week without running water due to a major plumbing issue at my home. I was looking forward to a hot bath, a long shower, and a relaxing night with room service—but instead, I was left feeling dismissed, judged, and completely unwelcome. When I checked in, I found that my suite did not have a bathtub, even though that was the only reason I booked that room type. The front desk associate, who was kind and professional, explained that only two suites actually have bathtubs and offered to cancel my reservation if I wished. Instead, I moved to a regular King Room, assuming my bill would be adjusted accordingly. After getting my luggage into the new room, I immediately returned the suite key and inquired about the $400 price difference (since the regular King Room was $700 instead of $1,100). I was told I needed to speak with the manager. This is where the experience completely fell apart. As I waited, I observed the manager cheerfully assisting another guest—offering her a bottle of wine, additional wine glasses, and engaging in friendly, enthusiastic conversation. But when she turned to me, her demeanor completely changed—cold, dismissive, and irritated. She immediately stated that the system wouldn’t allow her to refund the difference. When I calmly explained that I had only booked the suite for the bathtub and since it wasn’t available, I was now in a lower-category room, she rolled her eyes and snapped, “Well, I can put you back in the suite since that’s what you’re paying for.” At that point, I turned to the original front desk associate and asked if I could just cancel my reservation altogether, as he had initially offered. That’s when the manager turned to him, looked at him condescendingly, and said, ‘You offered to cancel the reservation for a full refund?’ in a tone that made it clear she was not happy he had done so. He simply responded yes, and she let out an exaggerated sigh, rolled her eyes again, and reluctantly processed the refund. After she refunded me, I had to go back upstairs to gather my luggage, return the key again, and pack my car to drive home—back to a house with no running water. I was so overwhelmed that I had been crying as I retrieved my things, but when I returned to the desk, I tried to compose myself and hand over the key. I received no apology, no acknowledgment of how I had been treated—nothing. And to make matters worse, as I turned to leave, I must have instinctively started walking the wrong way, and instead of simply letting me find my way, the manager yelled across the lobby, ‘The door is that way,’ making me feel even more humiliated and unwelcome. I also couldn’t shake the feeling that I was being judged from the moment I walked in—maybe because I was wearing jeans and a t-shirt with my hair in a clip (because I hadn’t been able to shower in days due to my home’s plumbing issue), or maybe because of my age. But beyond that, it felt like the manager took actual pleasure in dismissing me. I sincerely hope The Mayton has security cameras at the front desk, because if they review the footage, they’ll see that everything I’ve described here is accurate. I left The Mayton feeling humiliated, frustrated, and disrespected. I had come here hoping to relax, and instead, I left in tears. The front desk associate was helpful, but the manager’s behavior was appalling. No guest should ever be made to feel like an inconvenience for simply expecting fairness and common courtesy. I would never recommend this hotel unless serious changes are made to the way management treats guests.