The Melody Phuket Kata Beach

This was already our 3rd long stay in The Melody Phuket. It was amazing again. Great rooms and the most comfortable bed you can imagine. They really take care of all the small details. Now as you can see there is a real Christmas atmosphere already 😁 The location is just perfect, 2 min from Kata Beach by motorbike or they even provide a shuttle to the beach. Loads of good restaurants nearby! Thank you for a great stay again!

Very Poor guest "service", amazing chilling rooms (if AC is working), good location. I arrived in heavy rain and wanted to checkin. Check inn process very smooth but no warm welcome, no smile, no towel, no umbrella... Nothing! Even a short small talk was not possible. Maybee the lady had a bad mood day, but anyway... First impression can be fixed. Even on next day when I had some issues while trying to extend the stay in that beautyful hotel Miss "L. " (same as at checkin) was not able to communicate in any way. Instead talking to me or explain the situation she was ignoring me for more than 5 minutes while texting annoyed with booking agent at agoda to block all bookings. I general it's an very god hotel, unfortunately focused on Russian guest who monger around in front of reception area, start drinking and arguing with each other in a very loud way already early in the morning. Anyway it's annoying but no issues with other guests so far. Also House keeping ladies were always smiling and friendly to the guests and asked every morning if I need something. Keep the spirit up! Location is great, close to everything you need and don't need so u don't need to struggle with anything. I really enjoyed the stay but as I am also working in hotel business I really recommend a training in regards to guest service and guest satisfaction to Miss L. , she seems to be a really nice person but needs some support to develop. In the meanwhile I changed the room and needed some assistance at night, but unfortunately also here it came to point that this hotel seem to employ staff from Myanmar which is not able to communicate except via translator. AC in new room also was not working so I ha dto handle the 35 degrees C at night. I left with very mixed feelings tho... Never had such bad "service" for several years now

Terrible Experience – Avoid This Hotel if you want piece of mind I booked this hotel over a month in advance through Booking.com. The reservation of 5 nights was confirmed, and my card was charged. Everything seemed fine for over a month. However, just two days before my check-in date, while already in Thailand, I received an abrupt cancellation notice from the hotel with no proper explanation or solution offered by the hotel. The only excuse given was that they “realized they were overbooked,” which is completely unacceptable after confirming and charging my reservation a month before. To make matters worse, when I tried calling to clarify the situation, the receptionist couldn’t even speak English, leaving me completely stranded and without help. This last-minute cancellation ruined my vacation. I had to waste six hours of my trip scrambling to find an alternative accommodation, which ended up being double the price, different location( Koran beach) and significantly lower in standard than what I originally booked. This level of unprofessionalism and disregard for guests is beyond disappointing. Additionally attach a screenshot of the communication with the broker confirming the cancellation. UPDATE after Hotel reply: As commented above, the full reservation was charged at the moment of done, mid October, a month ahead, cancellation was done mid of November. So “the deposit was no sent” its a super bad excuse by the hotel to not be responsible of them own mistakes.