The Meritage Resort and Spa

We had a lovely stay at this place. The room was clean, well-maintained, and the complimentary bottle of wine was such a thoughtful touch — it made our arrival feel extra special. We spent time relaxing at the adult pool, which was a great for unwinding and hanging out. The on-site restaurant, Olive & Hay, looked amazing, but it was fully booked during our visit, so I’d definitely recommend making reservations in advance if you plan to dine there. Overall, it’s a beautiful place to enjoy a relaxing weekend getaway. Would definitely recommend!

I had a lovely time with my friends here, but the hotel fell short in some respects. To begin with the positive, the rooms were quite spacious and comfortable and the linens were nice. We liked the convenience in terms of location and had no trouble getting around Napa. However, there were some disappointments. First, one of our wine glasses we purchased as a souvenir at a winery was taken by housekeeping. As of 7/6 - the hotel has done nothing to resolve this. This was something I was excited to bring home after my travels and the hotel has not acted with any urgency in terms of making this right. Second, the pools did not meet expectations and were consistently mobbed and not well maintained. We were excited to lounge and enjoy our vacation by the pool but were unable to do so as the pools were never able to accommodate 3 people. The staff was begrudgingly led us to 3 chairs when the crowd cleared out slightly. No hospitality or enthusiasm was displayed. Third, the staff at the spa were abrasive and inhospitable. We went in to see about offerings for hotel guests and using the facilities and were told very rudely that the spa is at capacity so there’s no chance for us to use the facilities or even pay for a “guest pass”. We had a fun experience at the Meritage, but the service and standard for excellence were low in several respects.

The 2 bedroom suite was very nice with beautiful views. The hotel is severely understaffed. The front desk staff is indifferent and unfriendly. The concierge was hostile and extremely annoyed for having to assist with dinner and wine tastings reservations. There was no full time porter to assist with baggage. I stayed at the Grand Reserve section of the hotel. Paying 2K for a night, you would expect a much higher level of service. I would not stay at this hotel ever again even for free.