The Nature Resort Villas

We have just enjoyed a lovely, relaxed family holiday staying at Phillip Island Nature Resort. The villa was tastefully decorated, very comfortable and well equipped. I was particularly happy to find a good quality non stick pan for cooking breakfast! There was also a coffee machine with some pods thoughtfully supplied to get us going. Communication with Toni was easy and she responded really quickly to a minor issue that was resolved promptly. The location is quiet and peaceful and a short drive into Cowes. We hope to be back again next year!

Lovely peaceful location. Our villa was gorgeous. Could have been a little bit cleaner. Would definitely recommend to family and friends. The serenity was beautiful. Thank you Toni for sharing you're villa's.

Update 14Aug2025: 3yrs on, we finally closed case. I took this case up with Consumer Affairs and VCAT. If you have a case, may be worthwhile to take this up to the relevant authorities as well. --------------------------------------- Our booking reference 140322 was confirmed back in May/June 2022 for Dec 2022 but turns out the resort overbooked due to "syncing issues". My hubby and I had previously took turns to contact them on assistance for Penguin Parade booking but received no responses which had raised some alarm, but we didn't think much since we did receive a confirmation for our booking. The inavailability of our booking was only informed to us on the day of arrival via an email. While she left a number for us to call, she was practically unreachable via that contact number. We had booked a 3bedrooms award-winning villa, but was offered alternative arrangements that were both 2 bedrooms only. We accepted one of the alternative apartment with Amaro Resort, which was clean enough but it 2bedrooms and had only 1 queen size bed and 2 single beds for our family of 5. The customer service of Nature Island Resort Villa who messed up our original booking remained uncontactable for much of the time we are trying to contact her aft the initial email/1st call. We are promised a "discount" for the original price we paid for our 3 bedroom apartment but it remains to be seen if it will be processed and if we will get it back. Our trip to Phillip Island is completely marred with having to go the various locations with erroneous Resort address provided and tired out kids with late booking at 6pm, with customer service disappearing once again with no help rendered on the extra bed and WiFi password at the cabin. Book at your own risk and be warned!