The Old Bell

We had a one night stay at The Old Bell Hotel and felt it was way too short. It is one of the nicest hotels I have ever stayed at. The service is great, the hotel is absolutely beautifully designed, every little detail has been well thought of. Beds were super comfy, food was delicious. The rooms were a bit too warm and have no AC but it is not usually this warm in England either :). Location is great - would recommend checking when the Abbey House Gardens are open when visiting. Would love to go back!

Our stay was absolutely fabulous — from start to finish it gave us total White Lotus vibes! The service was warm and welcoming, and the room itself was gorgeous, making it the perfect birthday getaway with friends. The espresso martinis were pure perfection, and breakfast the next morning was a complete delight. Already dreaming about coming back!

I’m genuinely disappointed to be leaving this review, as The Old Bell Hotel has been a place I’ve visited and recommended for years. My family and friends have stayed here frequently when visiting Malmesbury — including every Christmas for the last four years — and I had always held the hotel in high regard for its character and service. Unfortunately, following an afternoon tea at the hotel, I became extremely unwell and requiring medical care. After consultation and testing, I was diagnosed with a Campylobacter infection. I had been staying with a family member for several days prior to our visit — we had shared identical meals throughout, except for the prawn and chicken sandwiches served at the hotel, which I consumed and she did not. She remained completely well. I raised the issue privately with the hotel, hoping for a professional and empathetic response. Despite multiple polite and constructive exchanges, I was left feeling unheard and dismissed. While an internal investigation was commissioned by the hotel, I was not provided with any meaningful detail about what was actually reviewed. The hotel ultimately denied any responsibility and closed the matter with only an offer to refund the cost of the afternoon tea (which was initially not offered or suggested) and which was never paid despite following up with the hotel after. For a guest who has supported and championed the hotel for years, I found the tone and handling of the situation deeply disappointing. I am sharing this experience to raise awareness and encourage more thoughtful handling of guest feedback — especially when it involves matters of health and safety. I sincerely hope no one else has to go through a similar experience.