The Old Mill

No idea what all these bad reviews are about. The hotel is very clean. The rooms size is absolutely normal, all staff members were super friendly and accommodating. Breakfast is more than sufficient with a stunning view over the bridge from the lovely restaurant. Parking was easy and unproblematic. We are absolutely staying here again.

Great view from the room. Unfortunately the great view came with the noise of the water wheel all night. Mould in bathroom also dirty windows and black mould around the windows. £10 parking fee on top of the room rate which you needed to read the fine print to be aware of.

We initially had to cancel our first booking due to illness and without a doubt the customer service was exceptional (Ellie) we recieved a full refund despite booking via a third party. We rebooked and even upgraded our room. Initially, we managed to park in the small car park but had arranged to go into Bath for an evening meal. Reception advised there was no guarantee we would be able to park on our return and may need to park on the top road (not ideal). It was a very hot weekend and we were welcomed to a lovely cool air-conditioned reception area, but were quickly advised this did not extend to the rooms, but there was a fan. As we made our way up to room 112 the heat hit us. Luckily, I thought to bring our own fan from home, which was a godsend. The room had a spectacular view, the mill right outside our window, amazing! As we settled down for the night (with our 2 fans) the room was still extremely hot so we opted to open the outside door to let some air in. The mill was now in operation and did not stop until approx 7am, the fan supplied by the hotel was extremely noisy, needless to say, we did not get a good night's sleep, but it was only one night so not the end of the world. The shower ran hot and cold and the bathroom was slightly dated. On the website they advertise an English breakfast but they only offer a continental. Toast, pastries, hard boiled eggs which were fresh out of the fridge (so cold), ham, cereal etc. As we walked past reception we overheard guests checking out and being told they had to pay £10 for parking. I wonder if we would have still been charged if we had been unable to park following our meal? All in all, this is a basic hotel set in a stunning location, don't expect too much, even if you are upgrading to a £180 room. Would we come back? .Probably not, we would probably opt for the Premier Inn in Bath.